Olivia Merritt
Hampstead,NC
Summary
Dynamic and detail-oriented professional with a proven track record at Perla Raw Bar, excelling in customer service and reservation management. Recognized for enhancing guest experiences and maintaining a pristine environment. Strong teamwork abilities and exceptional organizational skills contribute to a positive atmosphere and efficient operations.
Overview
2
2
years of professional experience
Work History
Restaurant Host
Perla Raw bar
Wilmington , NC
02.2025 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized waiting list to enhance guest flow.
- Coordinated seating arrangements to optimize restaurant flow.
- Assisted servers and kitchen staff during peak service times to ensure smooth operations.
- Answered phone calls and responded to guest inquiries efficiently.
- Monitored dining area to ensure cleanliness and guest comfort.
- Resolved guest concerns promptly and professionally to uphold high satisfaction levels.
- Assisted with training new employees on proper hospitality techniques.
- Maintained a positive work environment by responding to customer complaints in a timely manner.
Cleaning Assistant
Seaside Cleaners
Hampstead, NC
10.2023 - Current
- Performed deep cleaning duties on floors, carpets, windows, walls, furniture, fixtures, and other surfaces.
- Assisted with daily cleaning tasks, such as dusting and vacuuming, to maintain a clean and organized facility.
- Organized and restocked supplies in closets and storage areas.
Volunteer
Surfers Healing
Wrightsville Beach, NC
- Provided customer service to visitors at Surfers Healing event and sold merchandise, enhancing attendee experience.
Education
High School -
Topsail High School
Hampstead, NC06.2027
Skills
- Customer Service
- Reservation Management
- Teamwork Abilities
- Attention to Detail
- Organizational Skills
- Time Management
- Professional Appearance
- Waste disposal
- Window Cleaning
- Polishing Surfaces
- Cleaning and sanitizing
- Sweeping and Mopping
Extracurricular Activities
Competitive Cheer
References
References available upon request
Volunteer Experience
Volunteer, Surfers Healing, Wrightsville Beach, Wrightsville Beach, NC, Developed strong communication skills while providing customer service to visitors at Surfers Healing event and selling merchandise for the event.
Timeline
Restaurant Host
Perla Raw bar
02.2025 - Current
Cleaning Assistant
Seaside Cleaners
10.2023 - Current
Volunteer
Surfers Healing
High School -
Topsail High School