Olivia Middleton
Waco
Summary
Adept at conflict resolution and data entry, I significantly enhanced customer loyalty at Support Service Group by empathetically addressing complaints. My critical thinking and computer proficiency streamlined operations across various roles, notably improving productivity at Axis Pipe & Tube. Achievements include boosting efficiency and maintaining rigorous quality standards, underscoring my commitment to excellence and team collaboration.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Support Service Group
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Thread Inspector
Axis Pipe & Tube
09.2021 - 07.2024
- Ensured consistent product quality through meticulous attention to detail when examining threads for deviations from specified tolerances.
- Increased overall productivity through effective communication with colleagues regarding potential bottlenecks within the thread inspection process.
- Contributed to a safer work environment by adhering to established safety protocols during the inspection process.
Warehouse Worker
Caterpillar
04.2018 - 01.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
Sanderson Farms Processing Plant
12.2016 - 05.2017
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Cashier
Little Caesars
08.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
College Station High School
College Station, TX05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Computer proficiency
Timeline
Customer Service Representative
Support Service Group
11.2024 - Current
Thread Inspector
Axis Pipe & Tube
09.2021 - 07.2024
Warehouse Worker
Caterpillar
04.2018 - 01.2019
Warehouse Worker
Sanderson Farms Processing Plant
12.2016 - 05.2017
Cashier
Little Caesars
08.2014 - 08.2015
High School Diploma -
College Station High School
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