Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Olivia Middleton

Waco,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Support Service Group
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Thread Inspector

Axis Pipe & Tube
09.2021 - 07.2024
  • Ensured consistent product quality through meticulous attention to detail when examining threads for deviations from specified tolerances.
  • Increased overall productivity through effective communication with colleagues regarding potential bottlenecks within the thread inspection process.
  • Contributed to a safer work environment by adhering to established safety protocols during the inspection process.

Warehouse Worker

Caterpillar
04.2018 - 01.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Warehouse Worker

Sanderson Farms Processing Plant
12.2016 - 05.2017
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Cashier

Little Caesars
08.2014 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

College Station High School
02-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Paperwork processing
  • Data collection
  • Quality control
  • Order fulfillment

Timeline

Customer Service Representative

Support Service Group
11.2024 - Current

Thread Inspector

Axis Pipe & Tube
09.2021 - 07.2024

Warehouse Worker

Caterpillar
04.2018 - 01.2019

Warehouse Worker

Sanderson Farms Processing Plant
12.2016 - 05.2017

Cashier

Little Caesars
08.2014 - 08.2015

GED -

College Station High School

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Olivia Middleton