Olivia Miramontes
El Paso,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
El Paso, Texas
10.2021 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front Desk Receptionist
R and R Auto Collision
El Paso, TX
06.2005 - 01.2011
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
High School Diploma -
Mountain View High School
El Paso, TX05-2005
Skills
- Data Entry
- Account updating
- Appointment Scheduling
- Product Knowledge
- Information Security
- Paperwork Processing
- Call Management
- Complaint resolution
- Inbound and Outbound Calling
- Scheduling
- Customer Relations
- Office equipment proficiency
- Conflict Resolution
- Problem-solving abilities
- Researching
- Call triaging
- Conflict Mediation
- Customer Service
- Call Center Operations
- Credit card payment processing
- Problem Resolution
Timeline
Customer Service Representative
Charter Spectrum
10.2021 - 09.2023
Front Desk Receptionist
R and R Auto Collision
06.2005 - 01.2011
High School Diploma -
Mountain View High School