OLIVIA MOANEY
Denton,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Choptank Community Health
05.2023 - Current
- Greet guest
- Answer multi-line phone system
- Greet patients upon arrival and verify patient information.
- Scheduling appointments and manage patient records using electronic health record software.
- Ensured all consent forms such as HIPAA and financial policy are up-to-date
- Processed co-payments for patients.
- Verifying insurance
Sales Associate
Walmart
07.2020 - 08.2022
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained customer satisfaction with quick and professional handling of product returns
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Opened new inventory and rotated stock by dates to maintain freshness
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Appointment Coordinator
Preston Automotive Group
03.2019 - 03.2020
- Scheduled appointments for customers in person or over telephone
- Assessed customer needs and responded to customer emails and calls
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Acted as first point of contact and set appointments for prospective clients
- Called and rescheduled appointments for clients
- Directed telephone calls to appropriate parties
- Entered daily data in computer systems and documented office activities.
Dietary Aide
Bayleigh Chase
07.2015 - 08.2018
- Served meals to residents in accordance with established schedules and dietary procedures
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows
- Arranged tray and or table settings with proper tableware, condiments and tray card
- Delivered nourishment and supplements to nurse station for distribution to specific residents
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Skills
- Sales trends
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Exceptional Customer Service
- Cash Handling
- Problem-solving skills
- Professional demeanor
- Multi-tasking strength
- Dining area maintenance
- Excellent people skills
Timeline
Patient Service Specialist
Choptank Community Health
05.2023 - Current
Sales Associate
Walmart
07.2020 - 08.2022
Appointment Coordinator
Preston Automotive Group
03.2019 - 03.2020
Dietary Aide
Bayleigh Chase
07.2015 - 08.2018
Similar Profiles
Colleen M. CulhaneColleen M. Culhane
Patient Service Specialist at Choptank Community Health Denton Medical CenterPatient Service Specialist at Choptank Community Health Denton Medical Center
Tea SquillaceTea Squillace
Patient Service Specialist at Choptank Community Health SystemsPatient Service Specialist at Choptank Community Health Systems
Chelsey TownsendChelsey Townsend
Human Resources Specialist at Choptank Community Health SystemsHuman Resources Specialist at Choptank Community Health Systems
Kimberly SmithKimberly Smith
PNC Bank at Mortgage Loan OfficerPNC Bank at Mortgage Loan Officer
Scott CareyScott Carey
Operator/Stationary Engineer at Chugach Intelligence SolutionsOperator/Stationary Engineer at Chugach Intelligence Solutions