Olivia Monjarez
Omaha,NE
Summary
Dynamic customer service representative with a proven track record in enhancing customer satisfaction and retention. Skilled in resolving issues efficiently in high-pressure environments. Committed to delivering exceptional service and fostering positive customer relationships. Seeking opportunities to leverage expertise in customer engagement and support.
Overview
9
9
years of professional experience
Work History
Bank Teller
FNBO
Omaha, NE
09.2024 - Current
- Managed high-volume transactions during peak hours, ensuring seamless customer experience.
- Processed customer transactions promptly to minimize wait times and enhance satisfaction.
- Resolved customer issues quickly, fostering positive relationships between bank and clients.
- Answered inquiries regarding account balances, transaction history, and service charges.
- Maintained confidentiality, establishing trust with clients regarding sensitive financial information.
- Reconciled cash drawers accurately at end of shifts, minimizing discrepancies.
- Identified fraudulent activities by monitoring transactions and reporting suspicious activity.
- Provided exceptional service, contributing to increased client retention and loyalty.
CUSTOMER SERVICE AGENT
Unifi
Omaha, NE
03.2021 - 09.2024
- Sold, printed, and reissued tickets using computer systems.
- Managed check-in process, verifying customer documentation for travel.
- Tagged baggage and transferred items from scales to conveyor belts.
- Checked customers in and directed them to respective gate areas.
- Assisted customers with seat availability and flight status updates.
- Operated jet ways for aircraft arrivals and secured aircraft doors.
- Rebooked customers during irregular operations (iROPS).
- Rerouted bags effectively during irregular operations (iROPS).
RETAIL SALES ASSOCIATE
Vans
Omaha, NE
03.2020 - 03.2021
- Greet customer's
- Provide great shoe recommendations (style, comfort and occasion)
- Maintain product knowledge
- Handled cash register
- Returns and Refunds
CUSTOMER SERVICE AGENT
United Airlines
Omaha, NE
03.2018 - 03.2020
- Utilized computers to sell, print, and reissue tickets efficiently.
- Managed check-in process, verifying travel documentation for all customers.
- Directed customers to gate area after checking them in.
- Tagged and lifted baggage, transferring it from scales to conveyor belts.
- Assisted customers with seat availability and provided updates on flight status.
- Operated jetways to align with aircraft arrival, ensuring safe access.
- Rebooked customers and rerouted baggage during irregular operations (irops).
- Executed announcements related to boarding process and managed boarding procedures.
HOUSEKEEPER
Home2Suites
Fort Collins, CO
05.2016 - 01.2018
- Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
- Maintaining a clean and sanitary kitchen area
- Making beds and changing linens
- Vacuuming and cleaning carpets and rugs
- Sweeping/vacuuming, polishing, and mopping hard floors
- Cleaning mirrors and other glass surfaces
- Emptying trash and disposing of waste
Education
HIGH SCHOOL DIPLOMA - undefined
Bellevue West
Bellevue, Nebraska01.2015
Skills
- Communication skills
- Leadership abilities
- Active listening
- Team collaboration
- Customer service and support
- Cash handling expertise
- Relationship management
- Patience and empathy
- Transaction processing
- Decision-making
- Fraud detection
- Account management
LANGUAGES
English | Intermediate
Timeline
Bank Teller
FNBO
09.2024 - Current
CUSTOMER SERVICE AGENT
Unifi
03.2021 - 09.2024
RETAIL SALES ASSOCIATE
Vans
03.2020 - 03.2021
CUSTOMER SERVICE AGENT
United Airlines
03.2018 - 03.2020
HOUSEKEEPER
Home2Suites
05.2016 - 01.2018
HIGH SCHOOL DIPLOMA - undefined
Bellevue West