Olivia Montgomery
Portland,OR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure cashier position. Ready to help this company and team achieve it's objectives
Overview
4
4
years of professional experience
Work History
Service and Engagement Team Lead
Target
09.2022 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Small Format Team Member
Target
08.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Shift Manager
McDonalds
03.2020 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor of Science - Black Studies
Portland State Univeristy
Portland, OR06.2027
Skills
- Team Engagement
- Sales and Upselling
- Issue and Complaint Resolution
- Administrative and Office Support
- Maintaining Clean Work Areas
- Effective Customer Service
- Policy and Procedure Adherence
- Cultural Awareness
- POS Systems and Ordering Platforms
- Collaborative Environments
Timeline
Service and Engagement Team Lead
Target
09.2022 - 09.2023
Small Format Team Member
Target
08.2021 - 09.2022
Shift Manager
McDonalds
03.2020 - 10.2020
Bachelor of Science - Black Studies
Portland State Univeristy
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