Olivia Mosconi
Oakland,CA
Summary
Observant individual with excellent interpersonal and communication skills. Adept at building meaningful relationships with clients and families. Extensive experience working with individuals from diverse cultural and religious backgrounds, providing crisis intervention to navigate through traumatic experiences. Respectful and strong advocate, consistently achieving positive outcomes in improving clients' mental health and well-being through evidence-based therapeutic approaches. Proficient in selecting and utilizing appropriate treatment modalities and interventions to meet the unique needs of individuals. Passionate about empowering individuals to effectively manage their mental health and enhance their overall quality of life.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Adult Protective Services Case Manager
Felton Institute
06.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
Preschool Teacher
City of Piedmont Recreation Department
01.2024 - 05.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Followed weekly lesson plans and activities to engage children and promote learning.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Case Manager
Mental Health Resources, Inc
11.2022 - 10.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Promoted self-sufficiency among clients by teaching them coping skills and assisting in goal-setting activities.
- Led educational conversations for families of clients regarding mental health concerns and available support systems.
- Documented all client interactions thoroughly, maintaining accurate records compliant with industry best practices.
- Implemented creative problem-solving strategies when faced with complex cases or limited resources.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
Mental Health Advocate
Touchstone Mental Health
08.2019 - 05.2021
- Counsel clients in individual or group sessions to assist in dealing with matters such as, but not limited to, substance abuse, mental or physical illness, poverty, unemployment, and physical abuse
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources
- Monitor, evaluate, and record client progress with respect to treatment goals.
- Maintained meticulous records of client interactions, ensuring proper documentation for future reference and coordination across providers.
- Connected clients with appropriate support networks, promoting long-term recovery and social integration.
- Collaborated with healthcare professionals to provide comprehensive support for clients, resulting in better overall wellbeing.
- Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
Front of House Server
Woman's Club of Minneapolis
05.2018 - 09.2019
- Manage and engage with departmental communications and socialized with patrons as fit
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Nanny
Independent Childcare
02.2014 - 08.2017
- Meet regularly with parents to discuss children's activities and development
- Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
Bachelor of Arts in Psychology -
Metropolitan State University
Saint Paul, MN05.2020
Skills
Crisis Intervention
Individual / Group Counseling
Conflict Management
Case Management
Motivational Interviewing
Communication skills
Writing skills
Computer skills
Care plans
Personal coaching
Problem-Solving
Case Documentation
Organization and Multitasking
Professional boundaries
Client Advocacy
Harm Reduction
Certification
First Aid Certification 11/23 - Willing to renew certification 11/24
Assessments
- Attention to detail, Proficient, 05/22
- Home health aide skills, Proficient, 05/22
- Building relationships for childcare providers, Proficient, 10/21
- Medical receptionist skills, Proficient, 05/22
- Work style: Reliability, Proficient, 05/22
- Customer service, Proficient, 08/21
- Verbal communication, Proficient, 02/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Adult Protective Services Case Manager
Felton Institute
06.2024 - Current
Preschool Teacher
City of Piedmont Recreation Department
01.2024 - 05.2024
Case Manager
Mental Health Resources, Inc
11.2022 - 10.2023
Mental Health Advocate
Touchstone Mental Health
08.2019 - 05.2021
Front of House Server
Woman's Club of Minneapolis
05.2018 - 09.2019
Nanny
Independent Childcare
02.2014 - 08.2017
First Aid Certification 11/23 - Willing to renew certification 11/24
Bachelor of Arts in Psychology -
Metropolitan State University
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