Olivia Moulthrop
Lubbock,Texas
Summary
My goal has always been to try new things in life and surround myself with interesting people. I'm level headed, motivated and detail oriented. I love the opportunity to change a guest day. i consider myself to be an experienced professional with solid background in foodservice. I come with an excellent track record of demonstrate genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Bartender Trainer/Restaurant Server
Bubbas 33
Lubbock, TX
03.2022 - Current
- Maintained seating charts to optimize station rotations
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Coordinated waitstaff to balance workload between restaurant sections
- Communicated with management and service staff to address customer needs and requests
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Delivered orderly and functional dining services resulting in positive guest feedback and reviews
- Cleaned tables and arranged settings to comply with sanitation requirements
- Cleaned and placed menus to optimize presentation and encourage food sales
- Monitored dining area to track seating availability, service and occupancy
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction.
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction.
- Recently won employee of the month for the month of January 2023
- Adjusted training methods or materials based on individual learning styles or needs of group.
- Cultivated strong relationships with trainees to provide ongoing support following completion of training program.
- Monitored bartender certifications to ensure compliance with local liquor laws and regulations.
- Exceeded customer service expectations to earn positive feedback.
- Checked identification before serving alcohol to comply with state and federal laws.
- Recommended current products and limited promotions to upsell beverage orders.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
Educator
Lululemon
Lubbock, TX
04.2023 - 09.2024
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Developed and conducted persuasive verbal sales presentations to prospective clients.
- Gained knowledge of customer preferences to make informed recommendations on stock selection.
- Developed promotional strategies for new product launches.
- Participated in regular team meetings to discuss performance metrics and devise improvement strategies.
- Collaborated with store managers to create visually appealing product displays.
- Demonstrated knowledge of product features, materials, care instructions, and other relevant information to educate customers about their purchase options.
Brand Ambassador
American Eagle
Lubbock, TX
02.2020 - 09.2023
- The Brand Ambassador is responsible for generating sales by providing the customer with an exceptional shopping experience
- The Brand Ambassador is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience
- I would be in charge of folding cloths and fitting rooms if needed
- Established ambitious daily goals for target brands to drive growth
- Generated sales directly and by optimizing in-store product displays
- Supported floor operations, smoothly implementing new floor sets, restocking merchandise, and processing customer orders.
Shoe Sales Associate
Trade Home
Lubbock, TX
09.2022 - 02.2023
- Supported customer needs in fit and function, assisting with sizing requirements and fit options.
- Educated customers about different styles, brands and fits to help each obtain optimal shoes.
- Recommended merchandise to suit customer budget and preferences.
- Captured sales through effective product demonstrations and persuasive communication skills.
- Accomplished multiple tasks in a fast-paced environment.
- Measured feet using Brannock device to ensure proper size and fit for each customer.
- Demonstrated knowledge of product features, materials, care instructions, and other relevant information to educate customers about their purchase options.
- Assisted customers in trying on shoes, providing guidance on fit and comfort features when needed.
Sales Associate
Sunglass Hut
Lubbock, TX
06.2021 - 08.2021
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Helped customers navigate store, complete sales, and process returns
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Managed multiple tasks simultaneously while meeting deadlines
- Maintained calm demeanor and managed issues professionally and according to company standards
- Discussed promotions and special offers to customers to increase sales
- Processed payments quickly and made accurate change to keep customer flow moving
- Handled store opening and closing with consistent attention to established requirements
- Counted and balanced drawers as part of store opening and closing
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Conducted regular inventory checks to keep merchandise stocked and accounted for.
- Analyzed financial data such as profit margins, budgets, cost projections.
- Organized promotional displays within the store to increase sales volume.
Education
College of the Sequoias
Visalia, CASouth Plains College
Lubbock, TXSkills
- Customer engagement
- Promotional awareness
- Task prioritization
- Time management
- Strong communication
- Calm demeanor
- Cash register operation
- Team collaboration
- Hospitality and accommodation
- Memorization
- Customer Service Expertise
- Staff Training
- Suggestive Selling
Awards
- Employee of the month (January)
- Leadership Award (7/2014) - Won this a total of 8 times
- Perfect Attendance (3/2017) - Won a total of 5 times
Hobbies and Interests
I enjoy spending my days with friends, family and my dog Otis. I love to stay active outdoors but I also love photography.
Timeline
Educator
Lululemon
04.2023 - 09.2024
Shoe Sales Associate
Trade Home
09.2022 - 02.2023
Bartender Trainer/Restaurant Server
Bubbas 33
03.2022 - Current
Sales Associate
Sunglass Hut
06.2021 - 08.2021
Brand Ambassador
American Eagle
02.2020 - 09.2023
College of the Sequoias
South Plains College
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