Amber Schrieber
Largo,FL
Summary
Dynamic professional with extensive experience at Dicks Last Resort, excelling in customer engagement and staff training. Proven track record in inventory management and event promotion, enhancing guest experiences and driving sales. Adept at fostering teamwork and implementing upselling techniques to boost profitability while maintaining high service standards. Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks. Self-motivated lead bartender proficient in servicing high-volume establishments. Talented at handling money transactions, accurate pouring and overseeing purchase and inventory of supplies. . Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Bartender /Lead Bartender/Restaurant Server
Dicks Last Resort
Madeira Beach, FL
01.2025 - Current
- Crafted signature cocktails and curated drink menus for guest enjoyment.
- Trained new bartenders on drink preparation and customer service standards.
- Maintained inventory levels and reordered supplies to ensure availability.
- Engaged with guests to create a lively atmosphere and build rapport.
- Oversaw cash handling procedures for accurate transactions and accountability.
- Collaborated with management to develop promotional events and special offers.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Implemented safety protocols to enhance bar efficiency and guest satisfaction.
- Monitored patron alcohol consumption to encourage safety.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Upsold customers from shelf to premium brands to help boost sales.
Head Operations Manager
Sparkle Squad LLC
04.2021 - Current
- To ensure smooth operations, maintain high service standards, and drive business growth
- My key responsibilities included overseeing cleaning teams and conducting regular job inspections to ensure company quality standards
- Developing and managing employee schedules to meet client requirements efficiently
- Finalize all service agreements and contracts with future and existing clients
- Ensure accuracy and timeliness for invoices for clients
- Oversee collections and any payment issues
- Ensure adherence to health and safety regulations and company policies
Bartender
Corner Bar and Grill
Largo, Florida
02.2021 - 02.2024
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Managed customer orders and ensured timely service during peak hours.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with customers to provide exceptional service and build rapport.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
Manager
Speggtacular Breakfast and Lunch
12.2016 - 04.2021
- To efficiently manage the daily operations of the restaurant, ensuring exceptional customer service, maintaining quality standards, maximizing profitability, and fostering a positive work environment that motivates the team members to excel
- My key responsibilities included ensuring the restaurant opens and closes on time and running proficiently during peak hours
- Ensure food quality and presentation meets company standards
- Resolve customer complaints promptly and professionally to ensure satisfaction
- Train staff to have a full knowledge of menu and beverages, train the staff to provide outstanding customer service and maintain a welcoming atmosphere
- Create and manage staff schedules to ensure adequate coverage
- Motivate and mentor team members in a positive work environment and reduce turnover
- Monitoring inventory levels, order supplies, and managing waste to control costs
Certified Trainer
Panera Bread
Madeira Beach, FL
08.2012 - 12.2016
- As a Certified Trainer, my objective was to maintain high standards of training, ensuring team members are well-prepared to deliver excellent guest experiences.
- My main objectives as a certified trainer were to promote team development, enhance the skills and knowledge of new and existing team members.
- Ensuring all team members meet Panera’s operational and service standards.
- Actively participate in initiatives to improve team performance.
Education
Associate of Applied Science -
Nashville State Community College
Nashville, TN01.2012
Skills
- Workforce skill enhancement
- Strategic project execution
- Performance evaluation
- Employee onboarding
- Cross-functional teamwork
- Inventory management
- Public speaking
- Staff training and development
- Project management
- Performance assessment
- Teamwork
- Positive attitude
- Vendor management
- Customer engagement
- Upselling techniques
- Event promotion
- Staff training
- Problem solving
- Time management
- Team collaboration
- Food and drink pairing
- Superior customer service
- Food handling certification
- Bar equipment maintenance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of fifteen staff members.
- Documented and resolved guests dissatisfaction which led to a positive outcome with the guests.
- Resolved product issue through consumer testing.
- Saved the company $15,000 by aggressively negotiating with suppliers yearly.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Microsoft Office Specialist (MOS) Certification
Personal Information
Title: Manager
References
Sage Johnson Cheney bros inc food distributor specialist. (727)296-4345
Brandy Donkel ADP payroll specialist (407)4920294
Cheryl McDaniel Spectrum Manager support specialist (813)652-9748
Timeline
Lead Bartender /Lead Bartender/Restaurant Server
Dicks Last Resort
01.2025 - Current
Head Operations Manager
Sparkle Squad LLC
04.2021 - Current
Bartender
Corner Bar and Grill
02.2021 - 02.2024
Manager
Speggtacular Breakfast and Lunch
12.2016 - 04.2021
Certified Trainer
Panera Bread
08.2012 - 12.2016
Associate of Applied Science -
Nashville State Community College