Olivia Mroz
Ilion
Summary
Compassionate professional in community and social services, highly productive and efficient in task completion. Possess specialized skills in crisis intervention, program development, and stakeholder engagement. Excel at communication, empathy, and problem-solving to drive positive outcomes and support community well-being.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Mohawk Valley Health System
Utica
12.2023 - Current
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Assisted in training new employees on pharmacy procedures.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Customer Sales Associate
Lowes Home Improvment
01.2023 - 11.2023
- Provided information on product features and benefits to help customers make informed decisions.
- Maintained accurate records of sales transactions using the store's POS system.
- Addressed customer inquiries regarding products, services, and promotions in a timely manner.
- Greeted customers in a friendly and professional manner.
Cashier
Franco's Pizzeria
07.2019 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2026
Associate Degree - Psychology
Herkimer Community College
05.2024
High School Diploma -
Central Valley Academy
06.2023
Skills
- Well organized with suitable time management skills
- Exhibit an excellent work ethic and magnificent work habits
- Exponentially hardworking and determined
- Multitasking capacity
- Detail-oriented
- Pleasant attitude and contribute to a positive work environment
- Always exceed expectations
- Very attentive to details and accuracy
- Customer Support
- Team Collaboration
References
Daniel Mendez
Franco's Pizzeria Owner
(315) 272-5824
Jane Verri
Professor, Social Sciences
(315) 219-2026
Carl Waterbury
Lowe's Home Improvement Supervisor
(315) 868-7408
Volunteer
- The Neighborhood Center, Utica, NY
Timeline
Pharmacy Technician
Mohawk Valley Health System
12.2023 - Current
Customer Sales Associate
Lowes Home Improvment
01.2023 - 11.2023
Cashier
Franco's Pizzeria
07.2019 - 12.2022
Bachelor of Arts - Psychology
Arizona State University
Associate Degree - Psychology
Herkimer Community College
High School Diploma -
Central Valley Academy