Olivia Munn
UMSL
80 Scenic Cove Lane ,MO
5
years of professional experience
Dynamic Patient Service Representative with proven expertise at UMSL in enhancing patient satisfaction through effective communication and meticulous insurance verification. Skilled in HIPAA compliance and fostering trust, I excel in multitasking and organization, ensuring seamless clinic operations while delivering compassionate care. Committed to maintaining high standards of patient confidentiality and service excellence.
Work History
Patient Service Representative
11 Months- Scheduled patient appointments and coordinated follow-up visits using electronic health record systems.
- Verified insurance coverage, demographics, and referral requirements before patient check-in.
- Answered incoming calls, routed inquiries, and resolved routine scheduling concerns promptly.
- Collected copays and processed patient registration documents with accuracy and confidentiality.
- Updated medical records, encounter details, and contact information in compliance with office procedures.
- Maintained organized front desk workflows while supporting smooth daily clinic operations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
Manager
4 Years 6 Months- Supervised shift operations, coordinating crew assignments and maintaining service standards.
- Trained team members on drive-thru speed, guest service, and food safety procedures.
- Managed scheduling, labor deployment, and daily coverage to support store performance.
- Monitored inventory levels, ordering needs, and product quality for consistent food availability.
- Resolved customer concerns quickly, protecting guest satisfaction and brand reputation.
- Enforced sanitation, safety, and cash-handling procedures to maintain compliance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Nurse Technician
5 Months- Monitored vital signs and reported abnormal findings to nursing staff promptly.
- Prepared exam rooms and maintained clean, organized patient care areas.
- Supported nurse workflows by collecting specimens and performing basic clinical tasks.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
Education
No Degree - Nursing
High School Diploma
Skills
Customer service
HIPAA compliance
Insurance verifying
Patient confidentiality
Patient greeting
Phone etiquette
Phone and email etiquette
Multitasking and organization
Friendly and outgoing
Timeline
Patient Service Representative
UMSL
11.2025 - CurrentRead More
Nurse Technician
Christian Family Medicine
08.2024 - 01.2025Read More
Manager
Arbys Resturant
05.2021 - 11.2025Read More
St Charles Community College
No Degree from Nursing
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Fort Zumwalt East
High School Diploma
Read More