Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Myart

Memphis,TN

Summary

To secure a position with an established organization with a stable environment where excellent analytical and technical skills can be utilized to improve the company's profitability that will lead to a lasting relationship in the field of cybersecurity and artificial intelligence. Dedicated Criminal Investigator focused on keeping general public safe through superior investigation of crimes and offenses. Assists fellow employees, superiors and community leaders in complex investigations of crimes against people, property crimes and organized crime.

Overview

15
15
years of professional experience

Work History

INVESTGATIVE ANALYST

INTERNAL REVENUE SERVICE
Memphis
10.2016 - Current
  • Completed contacts, i.e., conducted personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, internal stakeholders who possess a professional understanding
  • Managed the investigation, resolution, and documentation of the taxpayer’s privacy issues
  • Maintained knowledge of laws, regulations
  • Provided full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments
  • Conducted complex investigations, document findings, and ensure corrective actions are made.
  • Trained and supervised 15 technicians.
  • Boosted productivity by training and guiding 15 employees.
  • Maintained strict confidentiality throughout all phases of investigations, safeguarding sensitive information at all times.
  • Developed comprehensive reports for law enforcement agencies, aiding in the apprehension of criminal suspects.
  • Reduced investigation timeframes with effective prioritization and time management skills.
  • Leveraged advanced technology tools to analyze large datasets efficiently, identifying key patterns and connections relevant to investigations.
  • Identified crucial evidence through meticulous examination of financial records, leading to successful prosecution.
  • Assisted in policy development by incorporating insights from investigative work into company guidelines and procedures.
  • Collaborated with cross-functional teams to identify fraud trends and develop proactive strategies against future threats.
  • Provided expert testimony in court proceedings, effectively communicating complex information to nonexperts.
  • Conducted background checks and due diligence investigations for potential clients, minimizing organizational risk.

LEAD AGENT

UNITED AIRLINES
Memphis
08.2016 - Current
  • Oversee employees that deal directly with the customers at airport locations
  • Duties involve answering questions on schedules and fares, on aircraft, handling service irregularities, and process minor claim settlements
  • Representatives at the smaller stations perform all United Airlines functions at the airport
  • Additional duties include baggage and cargo handling, dispatching of aircraft, air freight sales and service, and other miscellaneous assignments
  • Trained to be the Ground Service Coordinator
  • Lead 45 agents for both ticket counter and gate
  • Made sure that agents are consistent in providing great customer service to passengers
  • Provided additional assistance in managing flights schedules and emergency preparedness plans.
  • Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
  • Spearheaded initiatives focused on enhancing customer service delivery, leading to higher satisfaction ratings from clients.
  • Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
  • Increased client retention through excellent communication and effective problem-solving techniques.
  • Enhanced team productivity by implementing efficient work processes and streamlining communication.
  • Worked closely with senior management on strategic planning efforts that contributed significantly toward meeting organizational objectives.

Accounting Technician

HOMELAND SECURITY/ UNITED STATES COAST GUARD FINCEN
Chesapeake
08.2015 - 06.2016
  • Ensured invoices are audited for payment correctly and with no more than 5-8 findings resulting in an improper payment to vendors on Improper Payment and Recovery Act (IPERA) reporting or AP audit review per rating period
  • Processed lease payments with and accuracy rate between 90% and 96% as measured by WINS UT Lease ACO error reports, WINS Work Item Class Transition Distribution Reports.
  • Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
  • Completed bi-weekly payroll for company employees.
  • Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Optimized tax preparation procedures by maintaining accurate records, ensuring compliance with regulations, and collaborating with tax professionals for timely filings.
  • Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
  • Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.

SUPERVISOR

NCO FINANCIAL CVS CAREMARK
Virginia Beach
10.2014 - 09.2015
  • Managed the day to day operations of CVS Caremark pharmacy and a team of 125 individuals in an outsourcing call center for Samsung and CVS Caremark, made necessary changes in staffing based on day of week, sales promotions, other anticipated events, provided patients with insurance information for their prescriptions (vacation overrides, prior authorizations etc.), provided the pharmacist with the insurance information so that he/she will know if the patient is allowed certain medications
  • Filed Medicare Part D grievances for customers that were denied their medications
  • Provided additional training to agents to become certified with handling Medicare Part D claims.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

TAX EXAMINER

INTERNAL REVENUE SERVICE
Memphis
01.2013 - 07.2014
  • RICS/IVO) Screened and verified questionable income and withholding on IMF returns
  • Identified potential ID Theft returns detected through the Taxpayer Protection Program (TPP) processes
  • Automated Questionable Credit Program (AQC), limited processing of some types of questionable credit issues that require Statutory Notice of Deficiency procedures
  • Investigated questionable Federal tax refunds or offsets identified post refund by external sources to the IRS
  • Investigated (Blue Bag), prisoner mail that was intercepted by a prison and sent to IRS for review of potential fraud related conditions
  • Responsible for the primary Internal Revenue Service (IRS) pre-refund fraud detection, revenue protection and associated account resolution activities and data mining
  • Saved the Internal Revenue Service over 40 billion dollars in 2014 by intercepting fraudulent tax returns which would impact taxpayer from receiving any refunds and making them victims of identity theft.
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Communicated with taxpayers in writing and by telephone.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Streamlined the audit process for faster completion and more accurate results.
  • Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
  • Investigated and pursued delinquent accounts.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
  • Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
  • Prevented revenue loss by diligently investigating potential fraud cases and taking appropriate actions when necessary.
  • Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.
  • Assisted in the implementation of new tax policies, ensuring a smooth transition for all affected parties.
  • Aided senior management in decision-making processes by providing well-researched recommendations based on comprehensive data analysis.

AUDITOR

INTERNAL REVENUE SERVICE
Memphis
07.2009 - 01.2013
  • Examines income tax returns covering a wide variety of tax liability issues through correspondence and telephone contact with the taxpayer
  • The work covers a wide range of programs involving current and prior tax years
  • Prepared comprehensive work papers, which fully document the technical and factual details of the case and the action taken
  • Performed case analysis on pre-classified returns and unresolved responses such as those involving unagreed/ complex IRP issues referred from other areas of the service center to determine the nature, scope, and direction of the examination
  • Reviewed cases to assess whether it was appropriately handled
  • Reviewed case documentation to assess appropriate system entries have been made and that the step-by-step process is sufficient to mitigate risk associated with regulatory reviews, accreditation reviews, and potential litigation
  • Reconstructed transactions for which records are sketchy and identifies prior processing errors to determine whether to assess or waive tax liability while researching tax laws and regulations
  • Assisted management in process improvement strategies and risk assessments to achieve business objectives and provided financial analyses to make a determination on the cases
  • Initiated special handling notices to provide instructions for the full range of corrections to taxpayer accounts
  • Utilized audit planning to ensure appropriate attention is given to all areas of the audit
  • Performed internal audits on cases that have been closed to ensure the correct determination was made
  • Performed independent testing while auditing banks
  • Reviewed cases to determine applicability of, and compliance with, federal and state regulations, enterprise policies and procedures and all related accreditation standards
  • Managed audit evidence preparation
  • Managed audits or exams for a team as a subject matter expert
  • Worked closely with law enforcement to determine the actions that could be taken on more severe cases in our databases
  • Established project plan and the deadlines in each step of the audit or examination
  • Took appropriate action to protect governments interest regarding imminent statute expiration cases
  • Recognized indications of suspect tax return preparers, tax protesters, indications of fraud, and refers to appropriate area
  • Provided telephone assistance to the public in answering technical questions on specific cases, tax law, and other related matters
  • Recognized correspondence which meets congressional or PRP criteria and ensures expedite handling and/or resolution
  • Protected confidentiality of taxpayer information within
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Conducted risk assessments to determine areas requiring increased focus during subsequent audits.

Education

Bachelor of Arts - Psychology

University of Memphis
Memphis, TN
08.2007

Associate of Arts - Business Administration And Management

Eastern Gateway Community College
Steubenville, OH
12.2024

Skills

  • Excellent time management skills Experience with social listening skills and monitoring skills
  • Ability to adapt to a unique corporate culture
  • Self-starter and eager to learn to
  • Ability t o communicate effectively both written and verbally
  • Proficient in Microsoft Office, Excel, SharePoint, OneDrive, and PowerPoint
  • Understand global geopolitical and social issues and threats
  • Effective in balancing security and safety with company values
  • Interview techniques
  • Legal Compliance
  • Research proficiency
  • Cybersecurity knowledge
  • Detailed report writing
  • Ethical and honest
  • Calm in crisis situations
  • Evidence processing
  • Legal knowledge
  • Records Management
  • Due diligence
  • Data review
  • Research abilities
  • Risk Analysis
  • Technology-savvy
  • Resource Management
  • Report Preparation
  • Investigation Management
  • Compliance Assessment
  • Financial advisement
  • Problem-Solving
  • Strong critical thinking capabilities
  • Time Management

Timeline

INVESTGATIVE ANALYST

INTERNAL REVENUE SERVICE
10.2016 - Current

LEAD AGENT

UNITED AIRLINES
08.2016 - Current

Accounting Technician

HOMELAND SECURITY/ UNITED STATES COAST GUARD FINCEN
08.2015 - 06.2016

SUPERVISOR

NCO FINANCIAL CVS CAREMARK
10.2014 - 09.2015

TAX EXAMINER

INTERNAL REVENUE SERVICE
01.2013 - 07.2014

AUDITOR

INTERNAL REVENUE SERVICE
07.2009 - 01.2013

Bachelor of Arts - Psychology

University of Memphis

Associate of Arts - Business Administration And Management

Eastern Gateway Community College

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Olivia Myart