Olivia Naderman
Des Moines,IA
Summary
Adaptable healthcare professional with a background in patient care and customer service. Having strong, effective communication and adherence to safety protocols, ready to support any setting I am in.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Unity Point Health Methodist
Des Moines , IA
04.2026 - Current
- Ensured compliance with safety protocols and infection control measures consistently.
- Helped create a safe environment by following infection control policies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented patient information accurately in electronic health records systems.
- Maintained cleanliness and organization of patient rooms and equipment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Department Manager
Menards
Des Moines, IA
09.2023 - 03.2026
- Set employee schedules to improve coverage during peak store hours.
- Trained new staff on department policies and procedures.
- Supported daily department operations and kept workflow running efficiently.
- Resolved customer complaints by actively listening and providing effective solutions. quickly and professionally to maintain strong client relationships.
- Worked with team members to address customer inquiries and concerns.
- Assisted other departments with store goals and ongoing initiatives.
- Followed safety protocols and company processes.
Server
Grand Living Assisted Living
West Des Moines, Iowa
06.2022 - 06.2023
- Ensured prompt and courteous service during busy meal times.
- Provided exceptional service to residents in dining areas.
- Addressed resident dietary needs and preferences effectively.
- Assisted in meal preparation and presentation for dining events.
- Maintained cleanliness and organization of dining spaces.
- Trained new servers on proper food handling procedures.
Education
High School Diploma -
Dowling Catholic Highschool
West Des Moines05-2022
Some College (No Degree) - Nursing
Des Moines Area Community College
Ankeny09-2026
Skills
- Patient care
- Electronic health records
- Infection control
- Customer service
- Team collaboration
- Time management
Timeline
Patient Care Technician
Unity Point Health Methodist
04.2026 - Current
Department Manager
Menards
09.2023 - 03.2026
Server
Grand Living Assisted Living
06.2022 - 06.2023
High School Diploma -
Dowling Catholic Highschool
Some College (No Degree) - Nursing
Des Moines Area Community College