Olivia Newton
Black Hawk
Summary
Detail-oriented professional with seven years of experience in itinerary management, travel incentives, and facility management, demonstrating a strong foundation in leadership and communication. Proven ability to excel in wedding-planning roles, leveraging exceptional organizational skills and a commitment to client satisfaction. Experienced in managing front desk operations while providing outstanding customer service, ensuring a welcoming and efficient environment. Prepared to contribute immediately to the organization by utilizing a proactive approach to problem-solving and planning.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Hoilday Inn Express
Rapid City, SD
08.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest service experience.
- Utilized reservation systems to maintain accurate booking records and respond to inquiries.
- Developed and implemented procedures for efficient handling of guest requests and issues.
- Trained new staff on front desk protocols, enhancing team performance and service quality.
- Assisted in resolving customer complaints, fostering positive relationships with guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Banquet Captain
Spearfish Canyon Lodge
Spearfish, SD
05.2023 - 08.2025
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for large-scale events, managing setup, service flow, and cleanup processes.
- Trained new team members on service standards, enhancing overall efficiency and service quality.
- Developed standardized operating procedures for banquet operations, improving consistency in service delivery.
- Collaborated with culinary teams to finalize menu selections and presentation styles for events.
- Monitored inventory levels of supplies and equipment, facilitating timely reordering to prevent shortages.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
FRONT DESK RECEPTIONIST
Holiday Inn And Express
Chadron, NEBRASKA
08.2022 - 05.2023
- Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated room reservations using property management software to streamline check-in processes.
- Maintained cleanliness and organization of front desk area, enhancing overall guest experience.
- Resolved guest inquiries and complaints promptly, improving customer retention rates.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Processed financial transactions accurately, adhering to hotel policies and procedures.
- Trained new front desk staff on operational procedures and company standards for excellence.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
WEDDING SERVER
Prairie Berry Winery
Hill City, SOUTH DAKOTA
05.2021 - 08.2022
- Served food and beverages to guests, ensuring timely delivery and high service standards.
- Assisted with event setup and breakdown, maintaining cleanliness and organization of venue.
- Communicated effectively with kitchen staff to coordinate meal timing and special guest requests.
- Adapted to fast-paced environments, handling multiple tables while providing attentive service.
- Maintained knowledge of menu offerings, enhancing guest experience through informed recommendations.
- Collaborated with team members to optimize workflow during peak service hours, improving efficiency.
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
Education
BACHELOR'S DEGREE IN COMMUNICATIONS - Communications in Public Relations
Chadron State College
Chadron, NE05-2023
Skills
- Telephone Etiquette
- Front Desk Operations
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Visitor and Customer Relations
- Personnel Management
- Problem-solving skills
- Hospitality services
- Time management
- Excellent communication
- Attention to detail
- Administrative skills
- Multitasking and organization
Timeline
Front Desk Assistant
Hoilday Inn Express
08.2025 - Current
Banquet Captain
Spearfish Canyon Lodge
05.2023 - 08.2025
FRONT DESK RECEPTIONIST
Holiday Inn And Express
08.2022 - 05.2023
WEDDING SERVER
Prairie Berry Winery
05.2021 - 08.2022
BACHELOR'S DEGREE IN COMMUNICATIONS - Communications in Public Relations
Chadron State College
COMMUNITY SERVICE
The Big Event At Chadron State College, JOBSITE MANAGER, Chadron, NEBRASKA, 2019-09, 2021-04, My responsibilities were finding people in the community that wanted jobs around their house done. I also created events for the community for information on what The Big Event does for the community.
AWARDS
Rising sophomore award for community engagement at Chadron State College