Olivia Noga

Summary

Results-driven Store Supervisor with successful career training, monitoring and encouraging retail team to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Self-motivated leader.

Overview

years of professional experience

Work History

Store Supervisor

Levi Strauss & Company

Lancaster, PA

07.2021 - Current

Conducted inventory analysis to determine optimal stock levels.
Answered product questions and assisted customers in selection and checkout.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Answered questions about store policies and addressed customer concerns.
Liaised with store manager to set up visually appealing layout for store merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Reviewed daily financial records and reports and identified deficiencies in need of attention.
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Trained team members in successful strategies to meet operational and sales targets.

Sales Lead and Sales Associate

Levis Strauss & Co

Lancaster, PA

07.2021 - 04.2022

Trained, coached and mentored new sales associates for maximum performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Monitored sales team performance and provided constructive feedback.
Kept detailed track of sales and customer information in company system.
Led sales team to exceed quarterly sales goals.

Store Associate

Sweet Peas Florist Shop

Jennersville, PA

09.2020 - 06.2021

Greeted customers, helped locate merchandise and suggested suitable options.
Answered questions about store policies and addressed customer concerns.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

Planning And Event Management

George Mason University

Fairfax, VA

High School Diploma -

Avon Grove High School

West Grove, PA

06.2019

Skills

Store Opening and Closing
Cash Handling and Reconciliation
Verbal and Written Communication
Delegation, Supervision and Staff Training

Sales Strategies
Customer Service
Multitasking and Organization
Originality and Creativity

Timeline