OLIVIA NORRIS
Landenberg,PA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Legal Operations Intern
Nahon, Saharovich & Trotz, PLC
Memphis, TN
05.2023 - Current
- Coordinated training and attended weekly vendor meetings to support adoption of Supio, an AI-powered legal platform, enhancing firmwide utilization.
- Conducted monthly client review calls on closed cases to gather feedback and identify key aspects of the legal process valued by clients.
- Provided one month of support to a Social Security Disability attorney by gathering information, calling clients, and filing documents.
- Developed a Microsoft Copilot Studio knowledge-base agent that retrieves relevant IT documentation in seconds, reducing manual file searches.
- Delivered IT communications, troubleshooting, technology research, and staff support, ensuring seamless technology integration.
- Created the IT Department Reference Guide, organizing technical resources for easier access by attorneys and staff.
- Remote
Server
The Cheesecake Factory
West Palm Beach, FL
05.2024 - 12.2024
- Handled competing priorities in fast-paced setting, ensuring accurate orders, clear communication, and attentive service.
- Took accurate orders and entered requests into point-of-sale system.
Salon Assistant
The Salon by Nicholas Castaldi
PA
05.2023 - 08.2023
- Supported stylists in luxury salon service preparation and client flow.
- Assisted stylists, prepared supplies, and coordinated client arrivals to ensure smooth daily salon operations.
- Sanitized tools, chairs, and stations to maintain salon cleanliness standards.
- Mixed color bowls and organized product supplies for daily appointments.
Server
Friendly's
Hockessin, DE
07.2022 - 03.2023
- Managed customer orders and inquiries while ensuring efficient table service and completion of opening and closing tasks.
Call Representative
U-Haul Moving and Storage
01.2021 - 06.2021
- Handled inbound customer calls for U-Haul moving and storage services.
- Responded to customer calls, assessed equipment needs, and secured reservations to meet client requirements.
- Scheduled truck and trailer reservations using U-Haul computer systems.
- Explained rental rates, equipment options, and storage features to customers.
- Remote
Education
Bachelor of Arts - Pre-Law and Politics
Palm Beach Atlantic University
West Palm Beach, FL01-2026
Skills
- Legal case management
- Artificial intelligence tools
- Copilot
- Knowledge management systems
- Process automation strategies
- Excel
- Word
- PowerPoint
- Teams
- Power Automate
- Troubleshooting skills
- Documentation skills
- Client communication
- Employee onboarding
- Organizational skills
Personal Information
Title: PRE-LAW | POLITICS | LEGAL OPERATIONS
Community Service
Family Church, Stage Lighting Volunteer, Downtown West Palm Beach, FL, Operated stage lighting in support of church services and events., 180+ volunteer hours
Timeline
Server
The Cheesecake Factory
05.2024 - 12.2024
Legal Operations Intern
Nahon, Saharovich & Trotz, PLC
05.2023 - Current
Salon Assistant
The Salon by Nicholas Castaldi
05.2023 - 08.2023
Server
Friendly's
07.2022 - 03.2023
Call Representative
U-Haul Moving and Storage
01.2021 - 06.2021
Bachelor of Arts - Pre-Law and Politics
Palm Beach Atlantic University