OLIVIA OGORMAN
Thousand Oaks,CA
Summary
Billing and front-desk support professional with experience in insurance verification and HIPAA-compliant processes. Managed patient check-in and check-out, scheduling, and high-volume calls on a multiline system. Applied billing and collections foundation to improve accuracy and workflow efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
BILLING SPECIALIST
Brilliance Dermatology
09.2023 - Current
- Resolved customer inquiries regarding billing, charges, and payments.
- Provided timely follow up on past due accounts using phone calls, emails or letters.
- Reviewed and evaluated unpaid claims to determine cause of delay or denial, taking appropriate action as needed.
- Assisted patients with understanding their financial responsibility for services rendered by providing detailed explanation of benefits and coverage options available to them.
- Maintained accurate and complete billing system and process.
- Prepared, reviewed and sent out collection letters on set schedule.
- Prepared and reviewed claims for submission, resolving upfront claims edits and errors.
- Assisted front desk with answering high volume calls, check in and check out patients, and schedule appointments
TEAM LEADER
Kids World Family Entertainment Center
04.2015 - 09.2023
- Mentored and coached team members to ensure successful performance.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Managed event planning and execution using strong attention to detail and communication skills.
- Delegated tasks to team members according to project requirements and employee strengths.
- Provided assistance with onboarding new employees including paperwork processing.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
CERTIFICATION IN MEDICAL BILLING AND FRONT DESK -
Conejo Valley Adult School
Thousand Oaks07.2023
ASSOCIATE IN ARTS (A.A.) - Business Administration
Moorpark College
Moorpark05.2019
Skills
- HIPAA compliance
- Problem-solving
- Month-end closing procedures
- Collections
- Customer service
- Billing systems and software
- Insurance verification
- Attention to detail
- Multiline phone system
- ModMed EHR System
Personal Information
MEDICAL BILLING SPECIALIST
Certification
NCCT Certification Medical Billing and Coding
Timeline
BILLING SPECIALIST
Brilliance Dermatology
09.2023 - Current
TEAM LEADER
Kids World Family Entertainment Center
04.2015 - 09.2023
ASSOCIATE IN ARTS (A.A.) - Business Administration
Moorpark College
CERTIFICATION IN MEDICAL BILLING AND FRONT DESK -
Conejo Valley Adult School