Olivia Ortiz
Milwaukee,WI
Overview
3
3
years of professional experience
Work History
Server
Ginza Sushi Restaurant
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Bavarian Bierhaus
08.2021 - 10.2023
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Consistently met or exceeded sales goals through upselling techniques.
- Provided support to other team members when needed.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Certified Nursing Assistant
Aurora St. Luke's Medical Center
08.2020 - 11.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake and output, and measured patient blood glucose levels
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Communicated with supervising nursing staff
- Accurately charted patient information into the online hospital database
- Adhered to hospital and HIPAA policies and regulations
Education
Bachelor of Science - Medical Laboratory Science And Biochemistry
University of Wisconsin Milwaukee
Milwaukee, WI05.2024
Skills
- Attention to Detail
- Decision Making
- Problem Solving
- Patient Confidentiality
- Team Collaboration
- Multitasking Abilities
Timeline
Server
Ginza Sushi Restaurant
12.2023 - Current
Server
Bavarian Bierhaus
08.2021 - 10.2023
Certified Nursing Assistant
Aurora St. Luke's Medical Center
08.2020 - 11.2021
Bachelor of Science - Medical Laboratory Science And Biochemistry
University of Wisconsin Milwaukee
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