Olivia Panighetti
Baldwinsville
Summary
Dynamic customer service professional with a proven track record, excelling in problem-solving and teamwork. Recognized for enhancing client satisfaction through exceptional service and attention to detail. Skilled in cash handling and POS operation, I thrive in fast-paced environments while maintaining a friendly, positive attitude.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Taco Bell
- Delivered outstanding customer service to ensure repeat business and referrals.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Assessed and resolved customer service problems and executed solutions.
Sand Which Artist
SUBWAY®Restaurants
Baldwinsville, NY
08.2022 - Current
- Prepared sandwiches by accurately following customer specifications and recipe guidelines.
- Maintained cleanliness of workstations and equipment to ensure food safety compliance.
- Assisted customers in selecting menu items, providing knowledgeable recommendations and excellent service.
- Operated kitchen equipment, including slicers and grills, adhering to safety protocols.
- Stocked ingredients and supplies to maintain optimal inventory levels for efficient service.
- Collaborated with team members to ensure timely sandwich preparation during peak hours.
- Adapted quickly to changing customer orders while maintaining high quality standards.
- Engaged in ongoing training to improve skills and enhance overall workplace efficiency.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Hostess/busser
Angry Smokehouse
Baldwinsville, NY
08.2023 - 03.2024
- Greeted and seated guests promptly, ensuring smooth flow of service.
- Managed reservation system to optimize table turnover and guest experience.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Assisted in training new hostesses on customer service standards and operational procedures.
- Handled guest inquiries and complaints professionally, enhancing overall satisfaction levels.
- Organized waiting list efficiently, minimizing wait times during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
Hostess/busser
Brick and Barrel
Baldwinsville, NY
05.2022 - 08.2022
- Monitored dining area for cleanliness, reporting maintenance issues to management timely.
- Developed rapport with repeat customers, fostering a welcoming environment for all guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Cleaned and reset dining tables promptly to enhance guest experience.
Education
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
Syracuse, NY05.2025
High School Diploma -
Charles W Baker
Baldwinsville, NY06.2023
Skills
- Adapting to Fast-paced environments
- Exceptional cleanliness
- Friendly, positive attitude
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Cash counting
- Cash handling
- Cash register operation
- POS terminal operation
- Supportive team player
Timeline
Hostess/busser
Angry Smokehouse
08.2023 - 03.2024
Sand Which Artist
SUBWAY®Restaurants
08.2022 - Current
Hostess/busser
Brick and Barrel
05.2022 - 08.2022
Customer Service
Taco Bell
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
High School Diploma -
Charles W Baker