Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
Olivia Patterson

Olivia Patterson

Toledo,OH

Summary

Seeking an opportunity in a fast paced environment where helping people with their health needs is the top priority

Overview

14
14
years of professional experience

Work History

Associate

Amazon
09.2022 - 02.2024

Ambassador

Amazon
11.2020 - 05.2022
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.

Texas Roadhouse

Server/ Trainer
10.2019 - 04.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

STNA

Interim Healthcare
11.2009 - 01.2013
  • Performed duties in care of patients in home under direction of nursing and medical staff
  • Change bed linens, ran errands, directed visitors and answered phones
  • Record temperature, blood pressure, pulse and rates, food and fluid intake and output, as needed

Externship

Family Medicine Center, UTMC
04.2012 - 05.2012
  • Obtained patient vitals
  • Back load medical records
  • Managed muti-line phones
  • Immunizations
  • Assisted with minor procedures
  • Scheduled patient appointments
  • Process lab orders
  • Patient follow- up to lab orders

Education

Associate Degree - Medical Assisting Technology

Lincoln College of Technology
Toledo, OH
05.2012

State Tested Nursing Assistant - undefined

Med 1 Care
01.2009

Skills

  • Excellent people skills and thrives on helping to solve problems
  • Superb communication skills, verbal and written
  • Strong attention to detail and proficient at running and handling office equipment
  • Good filing, charting, documenting and organizational skills, along with other office requirements
  • CPR and First Aid certified, experienced in the ability to assist residents and clients with activities of daily living
  • Experienced in blood drawing, performing lab tests, EKG’s, assisting nurses and doctors, taking vitals, and giving injections
  • Efficient in billing and coding, and excellent computer skills

Training

  • Operation and maintenance of bio-medical equipment
  • Medical terminology and medication administration skills
  • Maintained sterile fields and application of dressings
  • Catheter training (foley and straight cath.)
  • PC and Microsoft Office literate
  • Wound documentation and dressing care
  • Specimen collection (urine, feces, sputum)
  • Pre-operative and post-operative patient care and monitoring
  • Charting and documentation of patient care
  • Acute and long-term care experience

Timeline

Associate

Amazon
09.2022 - 02.2024

Ambassador

Amazon
11.2020 - 05.2022

Texas Roadhouse

Server/ Trainer
10.2019 - 04.2021

Externship

Family Medicine Center, UTMC
04.2012 - 05.2012

STNA

Interim Healthcare
11.2009 - 01.2013

Associate Degree - Medical Assisting Technology

Lincoln College of Technology

State Tested Nursing Assistant - undefined

Med 1 Care

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