Olivia Perez
San Antonio,TX
Summary
Aspiring IT technician seeking to leverage advanced coding skills, a deep understanding of cybersecurity, and proficiency in managing complex networks to contribute to a dynamic tech environment.
Energetic and adaptable individual with natural ability to communicate effectively and solve problems. Possesses foundational understanding of customer service principles and technical troubleshooting, coupled with strong analytical and organizational skills. Capable of making positive impact by providing efficient and friendly support.
Offering solid foundation in communication and problem-solving, eager to learn and grow within supportive environment. Delivers understanding of customer service fundamentals and technical troubleshooting, along with capacity to quickly acquire new skills. Ready to use and develop analytical and organizational abilities in [Desired Position] role.
Developed strong communication and problem-solving skills in collaborative support environment. Demonstrates proficiency in technical troubleshooting and customer service, seeking to transition these abilities into new field. Committed to applying and expanding skill set to contribute effectively in diverse environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Support Intern
IT Support Intern
- Provided technical support to users
- Troubleshot hardware and software issues
- Assisted with network management
- Ensured systems were running smoothly
- Supported users with technical issues
Babysitter
A Family Member
11.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Holy Cross of San Antonio
San Antonio, TXSkills
- Advanced coding skills
- Deep understanding of cybersecurity
- Proficiency in managing complex networks
- Strong problem-solving abilities
- Excellent communication skills
Certification
- CompTIA A+
- CompTIA Network+
Projects
Network Security Project, Implemented security protocols to protect network infrastructure, Conducted vulnerability assessments and mitigated risks Coding Project, Developed a web application to streamline technical support requests, Utilized advanced coding techniques to improve application performance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Community Cleanup
- Baking
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Creative Writing
- Astrology
- I like working with my hands and fixing things
- Strategy Games
- Reading
Timeline
Babysitter
A Family Member
11.2024 - Current
IT Support Intern
IT Support Intern
Holy Cross of San Antonio
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