Olivia Pernell
York,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure this position. I'm ready to help team achieve company goals in an efficient matter with little to no mistakes. I promise to greet customers with a sunny disposition and a positive attitude.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Lowe's
08.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Lead
Food Lion
02.2020 - 08.2021
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Greeted customers and listened closely to problems described to determine solutions.
Cashier
Food Lion
11.2018 - 08.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Graduate -
Clover High School
Clover, SC06.2020
Skills
- Safe Food Handling Practices
- Coffee Machinery
- Adaptive and Creative
- Excellent Memory
- Beverage Preparation
- Drink Consistency
Timeline
Barista
Starbucks
10.2021 - Current
Cashier
Lowe's
08.2020 - 08.2021
Customer Service Lead
Food Lion
02.2020 - 08.2021
Cashier
Food Lion
11.2018 - 08.2019
High School Graduate -
Clover High School
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