Olivia Perry
Springfield
Summary
Outgoing and dedicated Customer Service professional with a proven ability to deliver exceptional client support. Strong understanding of customer needs assessment with the ability to adapt to those needs, while working towards company goals. Skilled at relationship and team building with service delivery top of mind. Excellent written and verbal skills.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Office Administrative Assistant
Home Instead Senior Care Home
Springfield
10.2023 - Current
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated schedules for staff and client appointments to ensure timely service.
- Assisted with client communications, addressing inquiries and providing support.
Customer Service Associate
The UPS Store
Springfield
02.2019 - Current
- As an associate, I’m responsible to greet customers, deliver on our promise of exceptional customer service and represent UPS positively as follows:
- In store, greet customers promptly, with a warm welcome of support
- Express strong understanding of our products and the options available to benefit the customer
- Listen for customer’s needs, then deliver the service according to the customer’s request
- Resolve any customer issues and inquiries efficiently and effectively
- Utilize effective probing and listening skills to generate lead opportunities for other services
- Data entry of all transactions into our software systems
- Handles cash and credit transactions daily
- Shipping of product to vendors on behalf or customers and UPS
- Reconcile daily transactions through reporting directly to our Leadership team
- Support store’s operational flow and data entry of customer data and store activity
- Collaborates with management team on development projects and additional duties as assigned
Bartender
Replay
Springfield
08.2024 - 04.2027
- Prepared and served a wide range of alcoholic and non-alcoholic beverages.
- Maintained a clean and organized bar area to ensure efficient service.
- Engaged with customers to provide excellent service and build rapport.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions accurately during busy shifts at the bar.
- Trained new staff on cocktail recipes and customer service standards.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
Call Center Customer Service Representative
CCB Credit Service
Springfield
02.2016 - 08.2018
- In this role, I was responsible to work with clients on addressing and recovering debts as follows:
- Received inbound and outbound calls
- Navigated through automated information systems to analyze callers needs
- Assessed customer accounts to address payments or credit
- Supported the team’s customer service goals
- Top team member of customer payment recovery
- Communicated both in writing and verbally with vendors and providers
- Continually attended training opportunities to enhance my customer service skills
- Stayed current on emails and phone calls, ensuring timely responses to supervisors and trainers
- Maintained solid team relationships
Education
High School -
Springfield High School
Springfield, Illinois 08.2001 - 06.2005
Skills
- Word excel
- Phone etiquette
- Client communication
- Data entry
- Inventory management
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Adaptability
Certification
- Bassist certified
- Food handlers certified
Timeline
Bartender
Replay
08.2024 - 04.2027
Office Administrative Assistant
Home Instead Senior Care Home
10.2023 - Current
Customer Service Associate
The UPS Store
02.2019 - Current
Call Center Customer Service Representative
CCB Credit Service
02.2016 - 08.2018
High School -
Springfield High School
08.2001 - 06.2005