Olivia Peterson
Summary
Certified Phlebotomy Technician with hands-on training in venipuncture, capillary collection, specimen handling, and infection control. Background in high-volume customer service environments requiring strong communication, attention to detail, and composure under pressure. Dedicated to providing compassionate patient care and accurate specimen collection.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Gladchuk Bros Restaurant
Frederick, MD
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Collaborated with restaurant staff to optimize operations and enhance service delivery.
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Adhered to health safety guidelines in food preparation and service to maintain high standards.
Server/Bartender
Olive Garden
Frederick, MD
05.2020 - 05.2024
- Provided excellent customer service in a fast-paced dining environment.
- Addressed guest inquiries and complaints promptly, enhancing overall guest satisfaction.
- Ensured cleanliness and organization of bar area, contributing to a welcoming environment.
- Managed inventory levels and restocked supplies.
Education
Phlebotomy -
Icon Medical Services
Frederick, MD05-2026
High School Diploma -
Frederick High School
Frederick, MD05-2021
Skills
- Venipuncture
- Capillary puncture
- Specimen collection and processing
- Proper tube selection and order of draw
- Patient identification and specimen labeling
- Infection control and standard precautions
- Aseptic technique
- Tourniquet application and vein selection
- Specimen handling and transport procedures
- Biohazard safety and sharps disposal
- OSHA compliance and safety protocols
- Provided compassionate and professional service in fast-paced environments
- Effective communication with guests
- Maintained professionalism when under pressure
- Team collaboration
Certification
- Adult First Aid/CPR/AED
- CPT
Timeline
Server
Gladchuk Bros Restaurant
08.2023 - Current
Server/Bartender
Olive Garden
05.2020 - 05.2024
Phlebotomy -
Icon Medical Services
High School Diploma -
Frederick High School