Olivia Phillips
Saint Clair,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Financial Relationship Banker position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Shift Lead
Taco Bell Restaurant
Marysville, MI
10.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintaining a fully-stocked inventory.
Waitress
Ted's Coney Island
Richmond , MI
02.2020 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
High School Diploma -
St. Clair High School
Saint Clair, MI06.2021
Skills
- Advertising Techniques
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Managing Laborers
- Managing Cash Register
- Staff Management
- Scheduling and Coordinating
- Greet Guests
- Customer Service
- Issue and Conflict Resolution
Additional Information
My hobbies include arts and crafts.
Timeline
Shift Lead
Taco Bell Restaurant
10.2021 - Current
Waitress
Ted's Coney Island
02.2020 - 10.2021
High School Diploma -
St. Clair High School
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