Olivia Pinckley
Rockledge
Summary
Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.
Overview
4
4
years of professional experience
Work History
Phlebotomist II
Health First Viera Hospital
Melbourne
09.2025 - Current
- Collected blood samples using proper techniques and safety protocols.
- Prepared specimens for laboratory analysis and transportation.
- Maintained accurate patient records and documentation in electronic systems.
- Educated patients on procedures and addressed concerns effectively.
- Ensured cleanliness and organization of phlebotomy area and equipment.
- Collaborated with healthcare team to improve patient care processes.
- Assisted in training new staff on phlebotomy protocols and best practices.
- Maintained a clean, safe, and organized work environment.
Phlebotomist I
Quest Diagnostics
09.2024 - 04.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist II
Health First Viera Hospital
12.2021 - 09.2024
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Skills
- Blood collection
- Safety protocols
- Patient record management
- Specimen transport
- Infection control
- Patient care
- Laboratory procedures
- Team collaboration
- Time management
- Quality assurance
- Compassionate care
- Problem solving
- Attention to detail
- Stress management
- Data entry
- Medical records review
- Patient support
Timeline
Phlebotomist II
Health First Viera Hospital
09.2025 - Current
Phlebotomist I
Quest Diagnostics
09.2024 - 04.2025
Phlebotomist II
Health First Viera Hospital
12.2021 - 09.2024