Olivia Pound
Columbus,OH
Summary
Dedicated and experienced student leader with a strong background in customer service and team management. Skilled in multitasking, organization, writing, microsoft, and communication, with experience in the customer service industry. Currently pursuing a Political Science major and a German minor at Ohio State University, with an expected graduation in May 2025. Active in university and community service through leadership roles in Alpha Phi Omega. Global education experience and practical German language skills achieved through the Dresden summer program in 2024.
Overview
7
7
years of professional experience
Work History
Barista
Winans Chocolate and Coffee
Columbus, OH
11.2024 - Current
- This position involves managing a store solely, customer service, organizing merchandise, preparing boxes of chocolates, preparing cold and hot coffee, and cleaning
Judiciary Review Committee Member
Alpha Phi Omega Service Fraternity
Columbus, OH
01.2024 - Current
- Served on board that oversaw and voted on a variety of issues pertaining to the fraternity including bylaw reforms, excuse forms, punishment for members, and appeals.
Student Lead
Campus Grinds
Columbus, OH
01.2023 - 10.2024
- This position can be described as a step below a manager
- Primary responsibilities include training new employees, having general knowledge about the cafe to answer questions, ensuring the shift goes smoothly, taking orders at the register, preparing cold and hot drinks, cleaning, customer service, preparing hot and cold food, and organizing Grubhub orders.ders
Server
River Road Coffee House
Newark, OH
07.2021 - 12.2023
- This position involved taking orders, cleaning, dishes, working a drive-through window, preparing food items, making cold beverages, and customer service
Team Member
Weathervane Kettle Corn
Granville, OH
09.2018 - 09.2020
- This position involved working the register, cashing customers out, cleaning, bagging popcorn, taking inventory, and managing the store
Education
Political Science -
Ohio State University
Columbus, OH05.2025
Dresden Summer Program - German language and cultural immersion program
Ohio State University
Dresden, Germany05.2024
High School Diploma -
Granville Christian
Granville05.2021
Skills
- Leadership experience
- Policy analysis
- Research skills
- Critical thinking
- Data interpretation
- Team collaboration
- Multitasking
- Organizational Skills
- Writing Skills
- Communication skills
Languages
- English
- German
Languages
German
Professional
English
Native/ Bilingual
Timeline
Barista
Winans Chocolate and Coffee
11.2024 - Current
Judiciary Review Committee Member
Alpha Phi Omega Service Fraternity
01.2024 - Current
Student Lead
Campus Grinds
01.2023 - 10.2024
Server
River Road Coffee House
07.2021 - 12.2023
Team Member
Weathervane Kettle Corn
09.2018 - 09.2020
Political Science -
Ohio State University
Dresden Summer Program - German language and cultural immersion program
Ohio State University
High School Diploma -
Granville Christian
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