Olivia Proctor
American Fork,UT
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Experienced with team leadership and patient care management. Utilizes strong organizational skills to ensure efficient operations and high-quality care. Knowledge of healthcare protocols and compliance standards to maintain safe and effective environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA Supervisor
Pointe Meadows Health and Rehabilitation
Lehi, UT
01.2023 - Current
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
Healthcare ADMINISTRATOR
Spring creek healthcare
09.2021 - 04.2022
- Directed and oversaw multiple departments and staff while continuing to ensure high quality care.
- Facilitated day to day management of the facility under CMS guidelines and company policies.
- Provided proper care to patients and residents.
Healthcare Administrator
Pinecreek Health and Rehab
05.2019 - 09.2021
- Directed and oversaw multiple departments and staff while continuing to ensure high quality care.
- Marketed the building to obtain new admissions.
- Ensured the building was staffed correctly and that employees knew their roles.
Dietary Manager
sandy Health and Rehab
05.2016 - 05.2019
- Oversaw and coordinated operations within the kitchen and staff.
- Made and accommodated staff schedules ordered food and supplies for a building of 120 patients.
- Ensured patient dietary needs were met.
Education
Certification - Certified Nursing Assistant
CCCNA
Salt Lake City, UT05-2023
Interior Decorator
Interior Institute of Mexico
Mexico, DF05.1985
High School Dipoloma -
Bachillerato Numero 10
05.1983
Skills
- Multi-tasking
- Communication
- Bilingual
- Leadership
- Organization
- Experience in payroll
- Staff management
- Healthcare regulations
- Compassionate leadership
Certification
Healthcare Administrator License
Languages
Spanish
Timeline
CNA Supervisor
Pointe Meadows Health and Rehabilitation
01.2023 - Current
Healthcare ADMINISTRATOR
Spring creek healthcare
09.2021 - 04.2022
Healthcare Administrator
Pinecreek Health and Rehab
05.2019 - 09.2021
Dietary Manager
sandy Health and Rehab
05.2016 - 05.2019
High School Dipoloma -
Bachillerato Numero 10
Certification - Certified Nursing Assistant
CCCNA
Interior Decorator
Interior Institute of Mexico