Olivia Puppo

• Supported two Orthopaedic Trauma Surgeons and managed back-office administrative operations for daily clinic workflow.
• I scheduled and coordinated all surgeries including both urgent and elective procedures. This would include patient facing surgical consults, coordination with the OR staff regarding OR block time, patient direct admits/transfers for urgent procedures.
• I was the main point of contact for post operative patients. I would triage patient needs and escalate clinical questions to the direct APP on the team. I would assist patients with disability paperwork which could include FMLA, EDD, workplace accommodation forms etc.
• I would schedule post operative appointments for our surgical patients; this would also include follow ups for established patients via phone or EPIC.
• Managed all back office administrative tasks which included triaging patient messages, faxing signed documents, contacting outside hospitals and imaging facilities for patient radiology images, initiated prior authorization for post operative medications.

• Oversaw daily operations, ensuring compliance with healthcare regulations and policies to maintain high standards of patient care.
• Streamlined daily administrative tasks to facilitate smooth operations in the medical office, managing over 40 incoming communications daily.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and patient records.
• Coordinated patient scheduling to enhance appointment availability and minimize waiting times for patients. Scheduled approximately 30-50 appointments weekly.
• Implemented electronic health record (EHR) systems, enhancing data accessibility and patient information management.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Coordinated surgery schedules to optimize operating room utilization and minimize patient wait times.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Processed medical insurance claims and payments.

• Coordinated scheduling and administrative tasks for San Francisco clinics to ensure smooth operations.
• Greeted and assisted patients during check-in to enhance patient experience and reduce wait times.
• Verified patient insurance eligibility and entered patient information into system. This also includes performing insurance verification checks with patients.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Explained procedures and services to patients using administrative knowledge and courtesy to improve understanding and satisfaction.
• Provided excellent customer service to patients and medical staff.
• Processed payments using credit cards, while maintaining accurate records of transactions.

• I was a Technical Sourcer within the Early Career Talent Team. I source full time and intern Cloud Support Engineer roles, supporting over 100+ requisitions across multiple positions.
• Sourced candidates for 2023 Cloud Support Engineer Intern program, emphasizing diversity initiatives with over 100 weekly outreach efforts.
• Supporting hiring process by identifying and contacting qualified candidates, pushing them through application process, and conducting initial pre-screening assessments.
• Evaluated strengths and weaknesses of candidates through effective screening.
• Experience working with various applicant tracking systems.
• Followed up with notable candidates sourced from industry-specific pipelines, events, and job fairs to maintain engagement and assess interest.
• Assisted management by performing administrative tasks.
• Developed foundational understanding of programming languages and databases, including Java and SQL. ( Java, JavaScript, Python, C+,C++, SQL, NoSQL, MongoDB)
• Limited knowledge of programming languages and databases ( Java, JavaScript, Python, C+,C++, SQL, NoSQL, MongoDB)

Handled all steps involved in identifying, placing, and managing contract and permanent employees in the applications space for multiple Fortune 500 clients.

• Identify candidates utilizing our internal database and external job search engines, qualify candidates, perform professional and technical assessments, analyze client needs

• Negotiate wage rates and other terms and conditions of employment with contractors

Negotiated wage rates and employment terms with contractors to align with client expectations.

• Post available job positions on the internet, assist with resume preparation, attend contractor and client lunches, schedule office interviews,complete reference checks and background investigations, build long-term relationships on a foundation of honesty and integrity

• Executed Boolean searches to identify qualified candidates for job openings. to develop applicant portfolios for expected openings.
• Coordinated with IT team leaders to forecast hiring needs and department goals.