Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Purce

Miami,FL

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

4
4
years of professional experience

Work History

General Manager

Restore Hyper Wellness
03.2022 - 06.2023
  • Directed daily operations, leading a team of 11 employees - 1 assistant manager, 2 lead wellness reps, 2 wellness reps, 2 estheticians, 1 lead nurse, 3 nurses. Including scheduling and managing payroll within budget and in-line with P&L
  • Led a business with annual revenue exceeding $1.5 million (2022). Growing from $1.1 million in 2021, or a 45% YOY growth
  • Consistently exceeded monthly revenue goals since promoted to General Manager (March 2022 - June 2023)
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant General Manager

Restore Hyper Wellness
01.2022 - 03.2022
  • Supported the General Manager in daily operations
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.

Hyper Wellness Representative

Restore Hyper Wellness
09.2020 - 01.2022
  • Positively impacted the growth of the business through building client relations, pinpointing client needs and creating regimens to best assist in meeting their goals, selling memberships and packages of services, and fostering a welcoming environment
  • Played a pivotal role in 200%+ YOY revenue growth from
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Social Media Coordinator

Shred415
12.2019 - 08.2020
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.

Front Desk Staff

Shred415
11.2019 - 08.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor of Science - Marketing

Florida International University
Miami
04.2019

Skills

  • Technical Skills: Microsoft Office (Word, Excel, and PowerPoint), JIRA, Shoplaunch, Tableau, Referrizer, Truelark
  • Operations Management
  • Team Leadership
  • Sales Team Development
  • Customer Experience
  • Client Relations
  • Staff Training
  • Staff Motivation
  • Sales Planning and Implementation
  • Staff Management
  • Marketing
  • Budgeting and Cost Control Strategies
  • Sales Expertise
  • Communication Skills

Timeline

General Manager

Restore Hyper Wellness
03.2022 - 06.2023

Assistant General Manager

Restore Hyper Wellness
01.2022 - 03.2022

Hyper Wellness Representative

Restore Hyper Wellness
09.2020 - 01.2022

Social Media Coordinator

Shred415
12.2019 - 08.2020

Front Desk Staff

Shred415
11.2019 - 08.2020

Bachelor of Science - Marketing

Florida International University

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Olivia Purce