Olivia Purifoy
Newman,CA
Summary
Proven Security Officer and Counter Manager with a track record of enhancing safety and customer satisfaction at Coleman Security and Ulta Beauty Inc. Skilled in incident reporting and superior customer service, effectively decreased theft and improved client loyalty through meticulous observation and relationship-building. Demonstrates reliability and exceptional communication, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Security Officer
Coleman Security
01.2022 - 10.2023
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Counter Manager
Ulta Beauty Inc.
01.2019 - 05.2021
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma -
Weston Ranch High School
Stockton, CA05.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Reliability
- Verbal and written communication
- Punctuality
- Security camera monitoring
Timeline
Security Officer
Coleman Security
01.2022 - 10.2023
Counter Manager
Ulta Beauty Inc.
01.2019 - 05.2021
Diploma -
Weston Ranch High School
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