Olivia Quinn
Zebulon,NC
Summary
Detail-oriented Healthcare Administrative and Medical Records Professional with strong bookkeeping and recordkeeping experience. Skilled in managing high-volume patient records, maintaining chart books for 90 patients, creating and tracking records request invoices, and collaborating between multiple departments. Experienced in HIPAA compliance, EHR management, audits, and improving workflow efficiency while maintaining strict confidentiality and accuracy.
Overview
5
5
years of professional experience
Work History
Office Manager/ Medical Records Director
Clayton Rehabiliation
Clayton, NC
01.2025 - Current
- Managed daily office operations, ensuring smooth workflow and communication among staff.
- Organized patient scheduling and appointment management to optimize clinic efficiency.
- Assisted in implementing electronic health record systems for improved data accuracy.
- Coordinated supply inventory and procurement processes, maintaining cost-effective practices.
- Developed office procedures that enhanced overall productivity and staff collaboration.
- Processed accounts payable and receivable, ensuring timely payments and accurate record-keeping.
- Collaborated with team members to streamline bookkeeping processes and improve workflow efficiency.
- Managed chart books for 90 residents with meticulous organization and retention tracking.
- Led transition from paper charts to EHR system and improved document retrieval workflows.
- Worked closely with other document heads including DON, BOM, HR, Accounts payable, Social Work, etc.
Social Media Marketing Manager
Grillbillies Barbecue
Wendell, NC
01.2025 - Current
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Analyzed performance metrics to optimize content and increase audience interaction.
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
- Developed customized paid advertising campaigns for maximum return on investment.
- Analyzed performance metrics to optimize content strategy and improve overall reach.
CMA/CNA
Clayton Rehabiliation
Clayton, NC
04.2024 - Current
- Administered patient care procedures, ensuring compliance with medical protocols and standards.
- Assisted in patient assessments, documenting vital signs and medical histories accurately.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate medication records and documentation for compliance.
- Participated in quality improvement initiatives to enhance patient care services.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
Server
Low and Slow BBQ
Smithfield, NC
04.2023 - 04.2024
- Provided exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in high-pressure environments.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and maintain quality standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Handled cash transactions accurately while adhering to company policies for payment processing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/To-Go Specialist
Southland Steakhouse
Zebulon, NC
04.2021 - 04.2023
- Managed dining area cleanliness and organization, ensuring efficient flow of service.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Handled customer inquiries and complaints effectively, resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Recommended menu items based on guest preferences, contributing to increased sales.
- Streamlined order-taking process using point-of-sale system, improving efficiency during peak hours.
Education
Johnston Community College
Smithfield, North Carolina, NC05-2027
High School Diploma -
Johnston County Virtual Academy
Smithfield, NC12-2022
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Clear oral/written communication
- Data entry
- Bookkeeping
- Document management
- Employee supervision
- Staff hiring
- Employee training
Timeline
Office Manager/ Medical Records Director
Clayton Rehabiliation
01.2025 - Current
Social Media Marketing Manager
Grillbillies Barbecue
01.2025 - Current
CMA/CNA
Clayton Rehabiliation
04.2024 - Current
Server
Low and Slow BBQ
04.2023 - 04.2024
Server/To-Go Specialist
Southland Steakhouse
04.2021 - 04.2023
Johnston Community College
High School Diploma -
Johnston County Virtual Academy