Olivia Radlo
Orlando,FL
Summary
Efficient Floral Order Writer known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, data entry accuracy, and customer service excellence. Excel in time management, problem-solving, and adaptability, ensuring seamless order processing and customer satisfaction.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2008
2008
years of post-secondary education
Work History
Floral Order Writer
Whole Food Market
Altamonte Springs, Florida
09.2021 - Current
- Collaborated with suppliers to place timely orders and maintain quality standards.
- Analyzed sales trends to optimize product selection and reduce stock shortages.
- Worked with customer to order for their special events.
- Increased comps monthly for over four years there.
- Utilized order management software to streamline ordering workflow efficiently.
- Verified accuracy of information and executed clarification of orders.
- Followed up with customers after receiving their orders to ensure satisfaction.
- Verified product availability in the warehouse prior to placing an order with a vendor or supplier.
Amazon Delivery driver
Amazon
Orlando, Florida
10.2019 - 03.2020
- Delivered packages efficiently to customers in designated areas.
- Navigated routes using GPS technology for timely deliveries.
- Loaded and unloaded delivery vehicles safely and accurately.
- Communicated with dispatch regarding delivery status and issues.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Produce Sales Associate
Walmart Supercenter
Apopka, Florida
12.2016 - 08.2019
- Assisted customers in selecting fresh produce and providing product information.
- Broke down truck and worked efficiently to put out product and store back-stock in proper temperatures.
- Part of new at time inventory system of scanning truck product in to know if to put in cooler or onto sales floor.
- Maintained cleanliness and organization of the produce department displays.
- Engaged with customers to address inquiries and resolve issues promptly.
- Identified opportunities to upsell additional items or services to customers.
Education
Licensed Massage Therapist (LMT) - Massage Therapy
Lakeside School of Massage Therapy
Madison, WI 10.2008 - 04.2009
Baraboo High School
Baraboo, WISkills
- Order management
- Sales analysis
- Inventory control
- Workflow optimization
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Sales support
- Customer service expertise
- FLUENT IN POLISH
Timeline
Floral Order Writer
Whole Food Market
09.2021 - Current
Amazon Delivery driver
Amazon
10.2019 - 03.2020
Produce Sales Associate
Walmart Supercenter
12.2016 - 08.2019
Licensed Massage Therapist (LMT) - Massage Therapy
Lakeside School of Massage Therapy
10.2008 - 04.2009
Baraboo High School