Olivia Rakoski-Calvin
Onset,MA
Overview
4
4
years of professional experience
Work History
Area Supervisor - Customer Service
Ocean State Job Lot
Buzzards Bay, MA
07.2024 - Current
- Established online store-to-door sales process, ensuring timely delivery of items.
- Addressed customer inquiries and resolved concerns efficiently.
- Executed transactions accurately on the register.
- Coached cashiers to enhance customer reward sign-ups.
- Performed opening and closing procedures for store operations.
- Counted and verified cashiers' drawers to maintain financial accuracy.
Part Time Sales Associate
Ulta
Wareham, MA
08.2023 - 07.2025
- Processed customer transactions efficiently to enhance overall shopping experience.
- Actively listened to customers to recommend products that met specific needs.
- Maintained extensive knowledge of hundreds of brands through daily training sessions.
- Assisted coworkers in achieving high sales targets within prestige department.
- Responded to customer inquiries via phone to address various concerns.
- Welcomed guests warmly, providing answers to questions during checkout and on the sales floor.
Custom Framing Associate
Michaels
Wareham, MA
07.2023 - 06.2024
- Processed customer transactions promptly to enhance service efficiency.
- Cross-trained in framing sales and construction to support team versatility.
- Accurately priced custom work to ensure competitive offers.
- Utilized measurements and mathematical skills to fulfill framing orders.
- Secured high-value sales through strategic customer engagement.
- Responded to customer inquiries via phone, providing efficient solutions.
Student Office Manager
Massachusetts College of Pharmacy and Health Sciences Center for Campus Life
Boston, MA
11.2021 - 05.2023
- Communicate with the student body to promote events
- Sell and organize physical and digital tickets for upcoming events
- Create pricing and organize payments for both products and events
- A big focus on office and employee management
- Build schedules for employees to best suit their needs
- Facilitate communication between student employees and professional staff members
- Address customers concerns and help problem solve
- Use Microsoft software such as excel, teams and word in order to organize and communicate with needed parties
- Work independently to complete multiple tasks at once
Seasonal Sales Associate
Target
Wareham, MA
05.2021 - 08.2021
- Operated and handled money in a checkout lane
- Packaged and sent deliveries under a strict time constraint
Education
Associate of Applied Science - Veterinary Nursing
Purdue University
West Lafayette, INBachelor of Science - Pre Medical (Veterinary Medicine Concentration)
Massachusetts College of Pharmacy and Health Sciences
Boston, MA05.2023
Skills
- Pricing and negotiation
- Mathematical proficiency
- Office management
- Order processing
- Quality assurance
- Laboratory expertise
- Leadership skills
- Cash handling and register
- Inventory management
- Research capabilities
- Medical terminology knowledge
- Microsoft Excel proficiency
- Computer literacy
- Customer service excellence
- Sales strategies
- Organizational skills
- Microsoft Word proficiency
- Team leadership
- Microsoft Office suite expertise
- Presentation skills in PowerPoint
- Administrative experience and support
- Time management techniques
- English proficiency
- Retail mathematics expertise
Timeline
Area Supervisor - Customer Service
Ocean State Job Lot
07.2024 - Current
Part Time Sales Associate
Ulta
08.2023 - 07.2025
Custom Framing Associate
Michaels
07.2023 - 06.2024
Student Office Manager
Massachusetts College of Pharmacy and Health Sciences Center for Campus Life
11.2021 - 05.2023
Seasonal Sales Associate
Target
05.2021 - 08.2021
Bachelor of Science - Pre Medical (Veterinary Medicine Concentration)
Massachusetts College of Pharmacy and Health Sciences
Associate of Applied Science - Veterinary Nursing
Purdue University