Olivia Rangel
Laredo,TX
Summary
I have experience in customer service for more than 10 years and I love helping people out with their needs and services.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Remote Everise Inc
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Help patient with refill on their medications
- Help patients have the best customer service and be emphatic with all their needs
- Schedule Rx medications
Customer Service Representative
Remote AMA
11.2021 - 03.2024
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- I have experience in customer service and as a cashier for more than 10+ years
- I have experience in remote job as a customer service representative to help residents of the state of NJ with rental assistance
Education
High School - General Studies
Martin High School
01.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Scheduling
- Order processing
- Appointment scheduling
- Documentation
- Prioritization
Timeline
Customer Service Representative
Remote Everise Inc
10.2024 - Current
Customer Service Representative
Remote AMA
11.2021 - 03.2024
High School - General Studies
Martin High School
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