Olivia Reed
Walnut Bottom,PA
Summary
Professional with solid experience in support roles, equipped to enhance operational efficiency and customer satisfaction. Skilled in troubleshooting, problem-solving, and providing exceptional service. Strong team player with focus on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Business Support Associate
TEKsystems
04.2021 - Current
- Exceeded customer and consultant expectations by going above and beyond standard support protocols when necessary
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Sought ways to improve processes and services provided.
Server
Arooga's
11.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Patient Care Technician
UPMC Pinnacle Carlisle
06.2020 - 07.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Certified Nursing Assistant
Menno Haven Retirement Home
07.2019 - 06.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Education
Bachelor of Science - Human Development And Family Studies
The Pennsylvania State Universiry
Mont Alto, PA05-2020
Skills
- Critical Thinking
- Project Support
- Documentation and Reporting
- Customer Support
- Adaptability
Timeline
Server
Arooga's
11.2022 - 12.2023
Senior Business Support Associate
TEKsystems
04.2021 - Current
Patient Care Technician
UPMC Pinnacle Carlisle
06.2020 - 07.2021
Certified Nursing Assistant
Menno Haven Retirement Home
07.2019 - 06.2020
Bachelor of Science - Human Development And Family Studies
The Pennsylvania State Universiry
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