OLIVIA REINTJES

•Assessed operational efficiency and effectiveness to enhance overall performance.

•Cultivated team cohesion through strategic collaboration and communication initiatives.

•Managed payroll distribution processes to ensure accuracy and timeliness.

•Cultivated high-performing professionals through strategic development initiatives.

•Designed and implemented visuals that enhanced brand identity and recognition.

Delivered results aligned with company expectations.

•Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling

•Oversee analysis of sales and service metrics to enhance conversion rates. Championed initiatives to elevate average transaction value. Drove strategies to maximize store revenue per square foot.

•Maintained expertise in brand-specific products to support informed decision-making

•Development of Teams; onboarding, coaching, reviews, monthly education

•Shipment processing, product availability, RFID, BOPIS

•Showcased commitment to upholding company principles.

•Analyzed shrinkage trends and reinforced store policies to safeguard assets and improve operational efficiency.

•Daily maintenance reports

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Prioritized and organized tasks to efficiently accomplish service goals

•Schedule

Coordinated efforts among districts to foster partnerships and share best practices.

• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling
• Drive selling and service metrics such as; conversion, average dollar per transaction, Total store $ Per Foot Step
• Product knowledge of all brands
• Development of Teams; onboarding, coaching, reviews, monthly education
• Total store operations
• Hiring
• Visual Merchandising of PINK, Victoria Secret, Beauty
• Shipment processing, product availability, RFID, BOPIS
• Understanding and demonstrating Company values
• Reinforcing store strategy to reduce shrink
• Daily maintenance reports
• Daily payroll management; scheduling, flex hours, payroll planning.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Analyzed financial data to identify areas of improvement.
• Maintained accurate records of employee performance reviews.

• Ensure the best customer service/ Driving top sales
• Drive selling and service metrics such as; conversion, average dollar per transaction, Total store $ Per Foot Step
• Product knowledge
• Development of Teams; onboarding, coaching, reviews
• Total store operations
• Hiring
• Daily numbers review and growth
• Visual Merchandising of PINK
• Shipment processing, product availability, RFID
• Product management
• Understanding and demonstrating Company values
• Reinforcing store strategy to reduce shrink
• Daily maintenance reports.

• Ensure the best customer service/ Driving top sales
• Product knowledge
• Development of Teams
• Total store operations
• Daily numbers review and growth
• Visual Merchandising of all brands
• Shipment
• Product management
• Understanding and demonstrating Company values
• Reinforcing store strategy to reduce shrink.

• Ensure the best customer service/ Driving top sales
• Drive selling and service metrics such as; conversion, average dollar per transaction, Total store $ Per Foot Step
• Product knowledge
• Development of Teams; onboarding, coaching, reviews
• Total store operations
• Hiring
• Daily numbers review and growth
• Visual Merchandising of Victoria Secret
• Shipment processing, product availability
• Product management
• Understanding and demonstrating Company values
• Reinforcing store strategy to reduce shrink
• Daily maintenance reports.

• Ensure the best customer service/ Driving top sales
• Product knowledge
• Development of Teams
• Total store operations
• Daily numbers review and growth
• Shipment
• Product management
• Understanding and demonstrating Company values.

• Maintain all office services
• Daily Quickbook use( Daily sales, checks, account receivable, accounts payable)
• Accounts payables
• Accounts receivables
• Hr duties
• Filing
• Preparing daily reports (Company financials, Performance reports in departments)
• Payroll (Time card calculation, and commission calculation)
• General support to customers
• Understanding and demonstrating Company values.