Olivia Rice
Columbus,OH
Summary
Dynamic General Manager with a proven track record at Palm Beach Tan, excelling in operations management and team building. Spearheaded strategies that boosted sales and enhanced customer retention. Adept at training and coaching staff, fostering a motivated workforce while ensuring efficient budget management and performance improvement.
Overview
6
6
years of professional experience
Work History
General Manager
Palm Beach Tan
05.2024 - Current
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Supported team members in daily tasks, ensuring smooth workflow across departments.
- Participated in training sessions to understand company policies and procedures effectively.
- Collaborated with management to implement improvements in service delivery processes.
- Maintained accurate records of inventory and operational activities for reporting purposes.
- Engaged with customers to gather feedback and improve overall satisfaction levels.
- Contributed to team meetings by providing insights on potential areas for process enhancement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
STNA
Oak Creek Terrace Nursing And Rehab Center
04.2020 - 04.2021
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas.
- Supported nursing team with administrative tasks, enhancing workflow efficiency.
- Educated residents on health practices and medication adherence.
- Documented patient progress accurately in electronic health records systems.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Education
Science Education
The Ohio State University
Columbus, Ohio, OHHigh School Diploma - Pre-Nursing
Miami Valley Career Technology Center
Clayton05.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
- Employee scheduling
- Motivation
- Customer retention
- Performance improvement
- Staffing
- Performance evaluations
- Recruitment
- Troubleshooting expertise
Timeline
General Manager
Palm Beach Tan
05.2024 - Current
STNA
Oak Creek Terrace Nursing And Rehab Center
04.2020 - 04.2021
Science Education
The Ohio State University
High School Diploma - Pre-Nursing
Miami Valley Career Technology Center