Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Olivia Richards

Olivia Richards

Gilbert,United States

Summary

Excelled in customer service and scheduling, fostering a loyal client base through high-quality services. Demonstrates a growth mindset and exceptional skill in issue resolution, maintaining professionalism under pressure.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Eyelash Artist

The Lash And Sugar Company
07.2023 - 04.2024
  • Enhanced client satisfaction by providing high-quality eyelash extension services and maintaining a clean, comfortable environment.
  • Increased customer retention by offering personalized consultations and recommending appropriate products for at-home care.
  • Mentored new team members, sharing knowledge of best practices in eyelash extensions application and client relations.
  • Developed strong rapport with clients through attentive listening skills, empathetic demeanor, and professional communication style.

Cosmetologist

Self Employed
01.2019 - 05.2023
  • Answered phone calls and emails to schedule client appointments.
  • Increased revenue through effective customer service and inventory management.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Developed loyal following of clients by providing high-quality services.

Cosmetologist

Altered Ego Salon & Spa
09.2016 - 01.2019
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.

Receptionist and Hairstylist

Hair Hut Salon And Spa
01.2010 - 05.2016
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Resolved guest complaints about service or style.
  • Answered phone calls and emails to schedule client appointments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Cosmetology

Josef's School of Hair Design Inc
Fargo, ND

General Studies

North Dakota State University
Fargo, ND

Skills

  • Telephone Reception
  • Customer Service
  • Scheduling
  • Issue and Complaint Resolution
  • Knowledge of Health and Wellness
  • Calm and Professional Under Pressure
  • Growth Mindset

Certification

  • CPT - Certified Personal Trainer
  • Certified Yoga Instructor
  • Certified Holistic Nutrition Coach


Timeline

Eyelash Artist

The Lash And Sugar Company
07.2023 - 04.2024

Cosmetologist

Self Employed
01.2019 - 05.2023

Cosmetologist

Altered Ego Salon & Spa
09.2016 - 01.2019

Receptionist and Hairstylist

Hair Hut Salon And Spa
01.2010 - 05.2016

Cosmetology

Josef's School of Hair Design Inc

General Studies

North Dakota State University

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Olivia Richards