Olivia Richardson
Boyds,Maryland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate/Cashier
Sun & Ski Sports
Gaithersburg, MD
08.2021 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Member
Lifetime Fitness
Gaithersburg, MD
04.2022 - 08.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
Tutor
Northwest High School
Germantown, MD
09.2021 - 04.2022
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Established positive relationships with both students and teachers, fostering open communication regarding academic progress and goals.
- Provided homework assistance using specific curriculum and materials.
Barista
Starbucks
Gaithersburg, MD
11.2020 - 05.2021
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
Education
Bachelor of Science - Microbiology
University of Vermont
Burlington, VT05.2026
High School Diploma -
Northwest High School
Germantown, MD05.2022
Skills
- Goal-Driven
- Client Service
- Engaging with Diverse Customers
- Inventory Management
- Reliable and punctual
- Money Handling
- Goal-Oriented
- Conflict Resolution
- Flexible Schedule
- Exceeding Customer Expectations
Awards
- Honor Roll
- Science Scholars (ACES)
- BACE Certification (Biotechnician Assistant Certificate)
Certification
BACE (Biotechnician Assistant Credential Earned) 2022
Timeline
Team Member
Lifetime Fitness
04.2022 - 08.2022
Tutor
Northwest High School
09.2021 - 04.2022
Sales Associate/Cashier
Sun & Ski Sports
08.2021 - Current
Barista
Starbucks
11.2020 - 05.2021
Bachelor of Science - Microbiology
University of Vermont
High School Diploma -
Northwest High School