Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Olivia Richardson

Boyds,Maryland

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate/Cashier

Sun & Ski Sports
08.2021 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Team Member

Lifetime Fitness
04.2022 - 08.2022
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Monitored and verified all merchandise was properly priced and labeled.

Tutor

Northwest High School
09.2021 - 04.2022
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Established positive relationships with both students and teachers, fostering open communication regarding academic progress and goals.
  • Provided homework assistance using specific curriculum and materials.

Barista

Starbucks
11.2020 - 05.2021
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.

Education

Bachelor of Science - Microbiology

University of Vermont
Burlington, VT
05.2026

High School Diploma -

Northwest High School
Germantown, MD
05.2022

Skills

  • Goal-Driven
  • Client Service
  • Engaging with Diverse Customers
  • Inventory Management
  • Reliable and punctual
  • Money Handling
  • Goal-Oriented
  • Conflict Resolution
  • Flexible Schedule
  • Exceeding Customer Expectations

Awards

  • Honor Roll
  • Science Scholars (ACES)
  • BACE Certification (Biotechnician Assistant Certificate)

Certification

BACE (Biotechnician Assistant Credential Earned) 2022

Timeline

Team Member

Lifetime Fitness
04.2022 - 08.2022

Tutor

Northwest High School
09.2021 - 04.2022

Sales Associate/Cashier

Sun & Ski Sports
08.2021 - Current

Barista

Starbucks
11.2020 - 05.2021

Bachelor of Science - Microbiology

University of Vermont

High School Diploma -

Northwest High School

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Olivia Richardson