Olivia Roberts
St. Louis,MO
Summary
Digital-savvy journalism graduate who pairs strong strategic communication credentials with specialized business training in sales and customer growth. Possesses a keen understanding of modern media landscapes and the integration of strategic communication techniques in marketing and public relations campaigns. Skilled in crafting attention-grabbing content, builds engaged social communities, and designs strategic campaigns that align with organizational goals. Brings the combination of creativity and business acuity to drive measurable results in the world of digital marketing and communication.
Overview
3
3
years of professional experience
Work History
Marketing Intern
EquipmentShare
06.2023 - 02.2024
- Engaged in diverse marketing initiatives, including conducting market research to analyze competitor strategies and local market trends
- Developed compelling content for social media platforms, enhancing brand visibility and engagement
- Assisted in website optimization by implementing minor edits to improve user experience
- Gained valuable exposure to sales operations through participation in ride-alongs, providing valuable insights into customer interactions and market dynamics
Server Manager
Shiloh Bar & Grill
09.2021 - 06.2024
- Oversee and supervise serving staff
- Provide guidance, training, and performance feedback to serving staff
- Provided exceptional customer service to patrons in a fast-paced bar and restaurant environment
- Demonstrated strong multitasking skills by efficiently taking orders, preparing drinks, and serving food
- Collaborated with team members to ensure smooth operation and a positive dining experience for guests
- Handled cash transactions and operated the point-of-sale (POS) system accurately
- Managed customer inquiries, concerns, and requests in a professional and courteous manner
- Developed excellent interpersonal and communication skills by interacting with a diverse clientele
- Worked effectively under pressure while maintaining a friendly and upbeat attitude
Website Editor
Missouri Community College Association
10.2021 - 07.2022
- Managed and curated online content to ensure a seamless user experience and alignment with organizational goals
- Updated and enhanced website layout, design, and functionality
- Collaborated with team members to develop and implement strategies for optimizing web presence and enhancing SEO performance
- Reviewed and edited website content, including articles, staff bios, and multimedia elements, to maintain accuracy, relevance, and brand consistency for MCCA
Education
Bachelor’s - Journalism – Strategic Communications
University of Missouri-Columbia
Columbia, Missouri05.2024
Skills
- Customer Service
- Website Building
- Strong Interpersonal Skills
- Problem Solving
- Digital Marketing
- Market Research Analysis
- Content Creation
- Copywriting and Editing
Volunteer Experience
DELTA DELTA DELTA - University of Missouri Columbia | 2020 - Present
- Spearheaded fundraising efforts, notably raising over $50,000 for St. Jude’s Children’s Research Hospital in 2021.
- Served as Greek Week Service Liaison, coordinating all sorority service events in Spring 2021.
JOSH SEIDEL MEMORIAL FOUNDATION | 2014 - Present
- Volunteered at the annual Trivia4Josh event, assisting with auctions and event operations to support foundation goals.
Timeline
Marketing Intern
EquipmentShare
06.2023 - 02.2024
Website Editor
Missouri Community College Association
10.2021 - 07.2022
Server Manager
Shiloh Bar & Grill
09.2021 - 06.2024
Bachelor’s - Journalism – Strategic Communications
University of Missouri-Columbia
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