Olivia Rose
Tempe,AZ
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
The Hen House
11.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Efficiently helped customers and cleaned tables despite quick turnover times
- Lead the front line of work through full shift times without the assistance of bosses
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Sawa Asian Cuisine And Lounge
04.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Worked and maintained efficient service when low-staffed
- Quickly learned menu and register system
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Food preparation such as chopping, making wontons, and making sauces
- Cleanup duties always fulfilled with thorough work
- Came in on off days to help low-staffed hours
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Market Basket
06.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments, and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet a wide range of customer needs.
- Monitored self-checkout systems and provide help in resolving complex problems.
- Maintained a clean environment
- Customer service acknowledgment from manager and customers
Education
No Degree - Digital Marketing And Communications
Arizona State University
Tempe, AZ2027
High School Diploma -
Quabbin Regional High School
Barre, MA05.2023
Skills
- Speaking and Persuading
- Cool Under Pressure
- Customer Service
- Efficiency and Thoroughness in Tasks
- Cash Handling
- Coordination
- Food Preparation and Safety
Volunteer Work
130+ hours of community service.
Heywood Hospital: Surgical daycare, worked with patients in pre and post-surgery conditions by retrieving needs, transporting patients, cleaning rooms, filing and organizing paperwork, and maintaining a sanitary environment; Kitchen staff, Maintained a clean environment, served and bussed tables, food prep, and portioning out food to those in the cafeteria.
U6 + U8 Head Soccer Coach: Worked with little kids and their parents, stayed on schedule with practices and game times, contacted on a social media-based platform and maintained relationships with all families, watched and protected kids, kept a positive environment, and gave children advice to better their skills and remain safe.
Small Hour Community Service Projects:
-Church food serving and ultra serving
-Farm volunteer work (selling at booths)
-Town cleanup + other various community-based cleanups
-Sport team services for 2 Varsity sports 3 years each
Languages
American Sign Language
Sports
Varsity Basketball Captain 2 Years, Point Guard
Varsity Soccer Captain 1 Year, Center Midfield
Snowboarding
Crossfit
Timeline
Waitress
Sawa Asian Cuisine And Lounge
04.2023 - 08.2023
Waitress
The Hen House
11.2021 - Current
Cashier
Market Basket
06.2020 - 11.2021
No Degree - Digital Marketing And Communications
Arizona State University
High School Diploma -
Quabbin Regional High School
Similar Profiles
Erin BegleyErin Begley
Lead Server at The Hen HouseLead Server at The Hen House
Max Khurshid DjafarovMax Khurshid Djafarov
Deli Clerk at Hen House MarketDeli Clerk at Hen House Market
Savannah FewSavannah Few
Owner at Hen House CoutureOwner at Hen House Couture