Erin Begley
San Diego,CA
Summary
An experienced waitress with more than eight years in the hospitality and service industry. Demonstrating exceptional work ethic, great customer service and rapport, and looking to become an addition to this team. A motivated and efficient individual that values hard work, authenticity, and teamwork. A committed worker aiming to learn new techniques and adapt to new environments.
Overview
7
7
years of professional experience
Work History
Lead Server
The Hen House
07.2022 - 07.2023
- Trained new employees and provide feedback and coaching in areas requiring improvement.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
Server
Coco Maya by Miss B's
06.2022 - 11.2022
- Provided full service to patrons and developed continuous rapport with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked well in team setting, providing support and guidance.
- Increased overall check averages and promoted specials.
Server
Wokou Restaurant
01.2020 - 02.2022
- Maintained cleanliness of establishment, full service to tables and packaged orders in midst of COVID
- Supported colleagues during peak hours, creating work environment that enhanced overall productivity levels in two locations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Tavern At The Beach
02.2019 - 11.2019
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
The Local Pacific Beach
07.2018 - 07.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Host
Backyard Kitchen & Tap
07.2016 - 06.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Communication -
University of Arizona
Tucson05.2015
Skills
- Aloha, Toast, PayChex
- Telephone etiquette
- Exceptional customer service
- Server and line support
- Teamwork and collaboration
- Menu recommendations and memorization
- Employee training and development
Business
Dad's Jerky LLC
- established 2022
- Family owned and operated
- Family recipes
Timeline
Lead Server
The Hen House
07.2022 - 07.2023
Server
Coco Maya by Miss B's
06.2022 - 11.2022
Server
Wokou Restaurant
01.2020 - 02.2022
Server
Tavern At The Beach
02.2019 - 11.2019
Server
The Local Pacific Beach
07.2018 - 07.2019
Host
Backyard Kitchen & Tap
07.2016 - 06.2018
Communication -
University of Arizona
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