Olivia Ross
Oregon City
Summary
Results-driven manager with expertise in scheduling coordination and effective customer complaint resolution. Proven track record in enhancing guest experiences and streamlining inventory management to drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hairstylist
Chameleon Salon
Portland
07.2024 - 09.2025
- Maintained cleanliness and organization of workstations and salon equipment daily.
- Educated clients on product usage and maintenance strategies for optimal results.
- Performed haircuts, coloring, and styling using various techniques and tools.
- Consulted with clients to determine desired hairstyles and preferences.
- Managed appointment scheduling to enhance workflow and reduce wait times.
- Developed client relationships through referrals from satisfied customers.
- Tracked inventory of supplies for styling services to ensure availability.
- Styled traditional and contemporary hairstyles for men and women while updating techniques.
Front Office Manager
Aveda Institute Portland
Portland
01.2023 - 03.2024
- Coordinated guest check-in and check-out processes for a seamless experience.
- Handled scheduling and rescheduling of guests.
- Managed inventory orders.
- Promoted Sales and promos of products
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Monitored office inventory to maintain supply levels.
- Resolved conflicts between customers or staff members professionally.
Hairstylist
77 salon
Portland
09.2021 - 06.2023
- Consulted with clients to identify hairstyle preferences and specific needs.
- Executed haircuts, coloring, and styling utilizing diverse techniques.
- Maintained organized workstations by sanitizing tools and equipment between uses.
- Educated clients on effective hair care products and maintenance routines.
- Managed front desk responsibilities, including appointment scheduling and phone inquiries.
- Developed strong client relationships to promote loyalty and repeat visits.
- Remained informed on industry trends through ongoing training sessions.
- Greeted customers and efficiently handled appointment bookings.
Receptionist
Annastasia Salon
Portland
09.2021 - 10.2022
- Maintained a clean, welcoming environment for clients and visitors.
- Managed appointment scheduling for staff and clients to enhance efficiency.
- Provided detailed information about services to clients and visitors.
- Answered incoming calls, took messages, and directed calls to appropriate personnel.
- Scheduled and confirmed appointments to ensure optimal resource allocation.
Front Desk Manager
Nelson Nautilus Plus
Oregon City
05.2020 - 03.2022
- Resolved guest inquiries and issues promptly and professionally.
- Trained and supervised front desk staff to uphold service standards.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Oversaw cash and credit card transactions at front desk.
- Managed customer transactions, memberships, and membership upgrades.
- Addressed customer complaints swiftly while maintaining a welcoming demeanor.
- Assisted in training new staff on front desk procedures and policies.
Back of House Team Member
Little Cooperstown
Oregon City
01.2020 - 08.2020
- Ensured cleanliness and organization of kitchen areas and equipment consistently.
- Assisted in inventory management, efficiently restocking supplies as needed.
- Operated kitchen equipment, adhering to safety and sanitation protocols.
- Prepared food according to strict sanitation codes and regulations.
- Followed food safety regulations during preparation and storage processes diligently.
- Segregated trash and disposed of garbage in designated containers accurately.
Education
Cosmetology License - Hair
Summitt Salon Academy
Portland, OR09-2022
Skills
- Guest relations and inquiries
- Inventory management
- Revenue analysis and forecasting
- Scheduling coordination and appointment management
- Conflict resolution and complaint handling
- Sales promotion strategies
- Customer loyalty development
- Active listening skills
- Strong work ethic
- Effective multitasking
Accomplishments
- An honor roll student with consistently being awarded student of the month
Affiliations
- Consistently support community events and groups; sports, volunteer work
- Highly into health and wellness
- Was apart of a local nonprofit to stop the severe bullying within schools
Certification
- Student of the month for world language( German)
- Licensed in Hair Design
- Bellami Hair Extension Certified
- CPR and Blood borne pathogen Certified
References
References available upon request.
Timeline
Hairstylist
Chameleon Salon
07.2024 - 09.2025
Front Office Manager
Aveda Institute Portland
01.2023 - 03.2024
Hairstylist
77 salon
09.2021 - 06.2023
Receptionist
Annastasia Salon
09.2021 - 10.2022
Front Desk Manager
Nelson Nautilus Plus
05.2020 - 03.2022
Back of House Team Member
Little Cooperstown
01.2020 - 08.2020
Cosmetology License - Hair
Summitt Salon Academy