Olivia Rossel
Vista,CA
Summary
Enthusiastic Service Partner with a strong work ethic, successful in enhancing customer satisfaction and achieving fast order deliveries through effective communication and teamwork. Skilled in guest relations, I fostered relationships with frequent customers while maintaining a clean and organized work environment.
Overview
3
3
years of professional experience
Work History
Service Partner
Islands Fine Burgers and Drinks
Vista, Ca
04.2023 - 02.2026
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Achieved short wait times by collaborating with kitchen staff and improved overall workflow through teamwork with colleagues.
- Executed dining area cleanliness and organization tasks to elevate guest experience.
- Trained new team members on menu items and service protocols for consistency.
- Operated POS systems to facilitate order placement and bill management.
- Assisted in resolving customer complaints to maintain a positive atmosphere.
- Cultivated warm relationships with patrons, remembering their preferences and greeting them by name.
- Performed opening and closing duties to ensure a seamless transition of service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Murray High School
Vista, CA06.2023
Skills
- Strong work ethic
- Hospitality service expertise
- Cash handling
- Safe food handling
- Menu memorization
- Order accuracy
- Team collaboration
- Supply restocking
Timeline
Service Partner
Islands Fine Burgers and Drinks
04.2023 - 02.2026
High School Diploma -
Murray High School