Olivia Sam
Tomball,TX
Summary
I am looking for a job in the Dallas area, The employment I seek would help me expand my experience in a professional setting, improve my leadership skills, expand my communication skills, and expand my career.
Overview
3
3
years of professional experience
Work History
Daycare Teacher
Tender Loving Care Learning Academy
2023.10 - 2024.03
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Worked with 25+ kids
- Taught children how to read, write, and use their creativity\
- Made lesson plans for the week
Kennel Technician/Dog Daycare Attendant
Preppy Pet
2023.08 - 2023.11
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Maintained the well-being of the dogs, cats, hamsters, and rabbits.
- Walked dogs 3 times a day
- Set up the daycare area in order for them to have playtime
- Made sure the dogs got enough exercise throughout the day this included in the daycare and private plays
- Disciplined the dog when they were in daycare
Customer Service Specialist
UNT University Union
2022.09 - 2023.10
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Worked simultaneously at the union information center and syndicate lounge desk
- Utilized telephone, radio, and computer
- Assister with Pixit/Crowd Find lost and found system
- Ensured cleanliness of work spaces as well as guest dining tables
- Maintained syndicate lounge equipment
- Check out gaming equipment to guest
Server
IHOP
2021.08 - 2022.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Psychology
University of North Texas
Denton, TX05.2024
Skills
- Time Management
- Child Safety and Child Care
- Cleaning and sanitation
- Lesson Planning
- Customer Service
- Active Listening
- Money Handling
- Interpersonal Skills
- Adaptability
- Collaboration
- Empathy
- Multitasking
- Sales
- Recruiting
- Microsoft Word, Powerpoint, and Excel
Timeline
Daycare Teacher
Tender Loving Care Learning Academy
2023.10 - 2024.03
Kennel Technician/Dog Daycare Attendant
Preppy Pet
2023.08 - 2023.11
Customer Service Specialist
UNT University Union
2022.09 - 2023.10
Server
IHOP
2021.08 - 2022.12
Bachelor of Science - Psychology
University of North Texas
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