OLIVIA SAURER
New Haven,IN
Summary
Dependable customer service industry worker equipped for a fast paced work environment with changing daily needs. Meets needs with attention to detail, organization and a thorough, hardworking approach. Seeks out opportunities to go beyond what is expected to help the team succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Representative
Progressive Insurance
06.2025 - Current
- Maintained consistent availability to assist with policy holder needs.
- Assessed and identified unmet needs and aligned products to fulfill those needs.
- Navigated multiple systems to complete tasks, research and file documentation.
- Managed a high call volume while maintaining professional and empathetic interactions.
Claim Initiation Representative
Lincoln Financial Group
10.2023 - Current
- Consistently exceeded performance metrics and quality audit expectations.
- Assigned STD and LTD benefits and triaged new claims and leaves.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Handled challenging client situations with compassion while maintaining adherence to policies and procedures.
- Assessed client needs, connecting them with appropriate departments within the organization.
- Handled life insurance claim intake with compassion and accuracy.
Teller
Midwest America Federal Credit Union
11.2021 - 08.2023
- Received cash shipments and verified them with order forms to maintain a balanced cash vault.
- Opened new savings, checking, certificate of deposit shares as well as new accounts.
- Completed routine audits on a monthly basis.
- Cross sold credit union products to members and assisted with sign-ups.
- Greeted customers and cultivated a welcoming and member-focused environment.
- Followed company and regulatory policies to ensure confidentiality for member and credit union assets.
- Performed sales calls and follow ups.
- Disbursed cash and checks accurately maintaining a balanced cash drawer.
Cook/Server Assistant
Copper Spoon
04.2017 - 11.2021
- Delivered food orders from kitchen to customers' tables quickly and accurately.
- Explained menu ingredients to address customer inquiries/allergy concerns.
- Maintained quality of food and restaurant standard by following recipes closely.
- Set up work stations with necessary equipment, and ingredients for smooth workflow.
- Ordered, received and organized food shipments.
- Greeted customers and created a welcoming environment.
Education
High School Diploma -
Norwell High School
Ossian, IN06.2015
Skills
- MICROSOFT OFFICE
- DATA ENTRY
- ACCOUNT MANAGEMENT
- CLAIM INITIATION
- CRM SOFTWARE
- TIME MANAGEMENT
- MERCHANDISING
- ORGANIZATION
- SALES
- MENTORING AND TRAINING
Certification
- Licensed Health Insurance Agent
Timeline
Client Service Representative
Progressive Insurance
06.2025 - Current
Claim Initiation Representative
Lincoln Financial Group
10.2023 - Current
Teller
Midwest America Federal Credit Union
11.2021 - 08.2023
Cook/Server Assistant
Copper Spoon
04.2017 - 11.2021
High School Diploma -
Norwell High School