Olivia Schaffer
Turnersville,NJ
Summary
Results-driven Sales Specialist with 4 years of experience in developing and executing sales strategies to drive revenue growth. Proven track record of meeting and exceeding sales targets by leveraging strong interpersonal skills, product knowledge, and closing techniques. Excellent at building and maintaining client relationships, and identifying the customer needs. Possess excellent communication and negotiation skills, combined with a passion for delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Lowe's Home Improvement
09.2022 - Current
- Conducted successful sales from appliances to flooring installs for hundreds of homes in the NJ/PHL area.
- Demonstrated success in exceeding sales targets by 20%-50% month-over-month through effective communication and closing techniques.
- Sold over 1 million dollars in the 2023 fiscal year.
- Built and maintained strong relationships with clients, resulting in an increase in customer retention.
- Trained and mentored new sales associates on product knowledge and sales techniques.
Customer Service Representative
Lowe's Home Improvement
10.2020 - 09.2022
- Provided exceptional customer service to clients through phone, email, and in-person interactions.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Answered an average of 40 phone calls a day, providing each customer with professional assistance.
- Assisted with product selection and troubleshooting, enhancing overall shopping experience.
- Troubleshoot issues quickly and explain scenarios and solutions in an easily effective manner
Education
Associate of Science - Health Science
Rowan College At Gloucester County
Sewell, NJ01.2026
Associate of Arts - Digital Communications
Cabrini University
Radnor, PA05.2020
Skills
- Excellent written and verbal communication skills
- Detail oriented
- Quick problem solving skills
- Strong time management
- Adility to adapt quickly
- Customer service and care
- Patience and compassion when handling difficult situations
Timeline
Sales Specialist
Lowe's Home Improvement
09.2022 - Current
Customer Service Representative
Lowe's Home Improvement
10.2020 - 09.2022
Associate of Science - Health Science
Rowan College At Gloucester County
Associate of Arts - Digital Communications
Cabrini University