Olivia Schneider
Summary
Dynamic customer service professional with a proven track record at Louisville Executive Aviation, excelling in problem-solving and active listening. Adept at managing high-stress situations and enhancing service quality, I leverage critical thinking and data entry skills to drive customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Louisville Executive Aviation
Louisville, KY
06.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed flight scheduling and logistics to ensure timely service delivery.
- Assisted in training new staff on customer service protocols and systems.
- Collaborated with team members to streamline operational processes and enhance service quality.
- Handled escalated issues with professionalism, ensuring customer satisfaction and retention.
Customer Service Representative
MiiSpine
Louisville, KY
05.2022 - 07.2023
- Documented customer interactions in CRM software for accurate record-keeping and follow-up actions.
- Analyzed feedback to identify trends and recommend improvements in service practices.
- Supported promotional activities by providing exceptional service during events and client engagements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Technician
MedVantx
Louisville, KY
10.2020 - 05.2022
- Managed prescription fulfillment processes to ensure accuracy and efficiency.
- Trained and mentored new pharmacy staff on operational procedures and best practices.
- Implemented inventory management systems to streamline stock control and reduce waste.
Valet
Hyatt Place Hyatt House
Indianapolis, IN
08.2019 - 07.2020
- Managed vehicle parking operations, ensuring timely and efficient service for guests.
- Assisted guests with luggage and provided exceptional customer service to enhance their experience.
- Coordinated vehicle retrievals during peak hours, optimizing workflow and reducing wait times.
- Trained new valet staff on procedures, safety protocols, and customer engagement techniques.
2DA Ramp Supervisor
UPS
Louisville, KY
06.2017 - 06.2019
- Supervised loading and unloading of packages to ensure efficient workflow.
- Managed ramp operations, optimizing crew assignments for maximum productivity.
- Trained new employees on safety protocols and operational procedures.
- Coordinated logistics with ground support teams to streamline package handling processes.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT10-2025
High School Diploma -
BAVEL
Glasgow, KY05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Louisville Executive Aviation
06.2023 - Current
Customer Service Representative
MiiSpine
05.2022 - 07.2023
Pharmacy Technician
MedVantx
10.2020 - 05.2022
Valet
Hyatt Place Hyatt House
08.2019 - 07.2020
2DA Ramp Supervisor
UPS
06.2017 - 06.2019
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
BAVEL